2/10 Terrible
Burak
Traveled with family and small children, Traveled with group, Traveled with family
Dec 23, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in the hotel between 16-23 December 2023.
It is the hotel which was owned by Club Med since 2 years ago. Then It has been handed over to Belambra Clubs.
We had a lot of issues during our stay which you can see them with their importance level below.
1. An epidemic gastroenteritis (tummy bug) has started mid of our stay. My daughter had a high fever and vomiting. We had a bad time during our stay. Same thing has happened to a lot of different people in the hotel and they have announced this situation.
Hotel was terrible for cleaning of everything including dishes, glasses.
2. Hotel was very old and maintenance is definitely needed.
3. Isolation in the room is terrible. If you sleep next to the window, you will feel 5 celcius degree difference and cold.
4. Reception manager is definitely rude and needs to be replaced. We have booked norwegian bath and been ready on time but when we went to get the key, he said that it is broken. They haven’t given us any further notice. We have left skiing. At the ned of the day, they didn’t make any compensation for that and kept talking rudely.
The only thing is hotel’s location is good and near to ski lifts and ESF Ski School. Other than thag it is the worsest hotel which I have seen during my life.
Overall, I highly do not recommend this hotel.
Hope my review will protect you and help you to have a good experience with another hotel.
Thanks,
Burak
Stayed 7 nights in Dec 2023