2/10 Terrible
Surender
Traveled with family
Nov 27, 2022
Disliked: Staff & service
Horrible experience as following :-
#1. the Contact person detail shared mentioned In the confirmation email not picking up the calls at all. When I asked (details is mentioned in # 2 where person picked the call when their own staff called then his statement was even much more horrible).
#2. some how we reached there after driving 25 KM extra, i part my car in dark place with little worry as my kids were there in the car hence have locked car and then moved to the reception.
#3. No one was there on reception, walked around for some times some of the guest was sitting there, decided to why not ask them if anyone is there who can help us to get it. while roamed here/there one of the guy came thankfully, i was most happiest person as finally i found someone else it was hard to be take U-turn and find something else.
#3. Another surprise waiting here, guy simply told me that they do not have any booking with them and recommended to next time do with other travel partners i.e mkt and others.
#4. they missed kept necessary ones.
at last would like to understand when and how hotels.com(Expedia, Inc.) started to tie up with the partners as per them Expedia, Inc. is not actually the partners.
first and last time hope you will fix this have already paid for everything however they do not have buffet... anothor surprise.
since had that much association worst to have Expedia, Inc. is actually showing under their profile.
thanks and looking decent action from your side.
Surender
Stayed 1 night in Nov 2022