2/10 Terrible
JOEL, Asheville
Traveled with family
May 2, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an utter disaster. They do not advertise that the hotel is under construction and very hard to navigate around. Check in was fine and initially room seemed good. There ended the nice things. Water pressure in shower was basically zero and just a dribble. The toilet flushed but never stayed sealed so every few minutes it would have to make a noise and refill the tank since it kept leaking. There was no extra room so we endured this. However the second night the smoke battery died and started beeping. No one answers our calls so we went down the check in and there was only one college aged girl there who called the manager and maintenance and no one answered. So we got no help and no sleep. I requested the manager reach out at 7am when they arrived but they never did. At check out I again complained and was offered $30 off of the daily “resort” fee. I again asked for the manager who was conventionally not around. To this day no one has reached out. Stay away from this horrible hotel they do not care for their patrons and management will avoid any issues.
JOEL
Stayed 2 nights in Apr 2024