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Hotel Istana Permata Ngagel

3.0 star property
3-star hotel near Tunjungan Plaza

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Photo gallery for Hotel Istana Permata Ngagel

Standard Twin Room, 2 Twin Beds | In-room safe, desk, bed sheets
Exterior
Lobby
Standard Double Room, 1 King Bed | Bathroom | Shower, free toiletries, towels
Deluxe Double Room | In-room safe, desk, bed sheets
Reviews
4.0

Popular amenities

  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Jl. Ngagel Jaya Indah 4-18, Surabaya, East Java, 60283
  • Popular LocationSurabaya Plaza Shopping Mall5 min drive
  • Popular LocationGalaxy Mall5 min drive
  • Popular LocationTunjungan Plaza5 min drive
  • AirportSurabaya (SUB-Juanda)35 min drive

Room options

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | In-room safe, desk, bed sheets

Standard Double Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $37
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$46 total
includes taxes & fees
Jun 9 - Jun 10
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About the neighborhood

Surabaya

Gubeng stay.Your stay at this Gubeng hotel places you within 3 miles (5 km) of Taman Bungkul and Rumah Sakit Umum Daerah Dr. Soetomo. Sepuluh November Institute of Technology and Surabaya Zoo are also within 3 miles (5 km).

What's nearby

  • Surabaya Plaza Shopping Mall - 5 min drive
  • Galaxy Mall - 5 min drive
  • Surabaya Zoo - 5 min drive
  • Grand City Surabaya - 5 min drive
  • Tunjungan Plaza - 5 min drive

Getting around

  • Surabaya Gubeng Station - 5 min drive
  • Margorejo Station - 6 min drive
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • Warung Kuning Kalibokor - 6 min walk
  • Resto Kipas - 6 min walk
  • Depot Mie Kocok Suk Asin - 8 min walk
  • Nasi Goreng Jawa Pak Karto - 4 min walk
  • Depot Hao Chi - 5 min walk

About this property

Hotel Istana Permata Ngagel

3-star hotel near Tunjungan Plaza
As a guest of Hotel Istana Permata Ngagel, you'll find multilingual staff, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces. Hotel Istana Permata Ngagel also features 24-hour room service and an elevator. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Surabaya hotel.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Built in 1998
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Elevator
  • Smoking in designated areas
Hotel Istana Permata Ngagel offers 100 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LCD televisions come with digital channels. Bathrooms include showers. Housekeeping is provided daily.

Languages

English, Indonesian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch LCD TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Istana Permata Ngagel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel Istana Permata
Hotel Istana Permata Ngagel
Hotel Istana Permata Ngagel Surabaya
Hotel Ngagel
Istana Permata
Istana Permata Hotel
Istana Permata Ngagel
Istana Permata Ngagel Hotel
Istana Permata Ngagel Surabaya
Ngagel
Hotel Istana Permata Ngagel Surabaya, Java
Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel
Hotel Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel Surabaya

Frequently asked questions

How close is Hotel Istana Permata Ngagel to the airport?

Hotel Istana Permata Ngagel is 10.9 mi (36-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

Does Hotel Istana Permata Ngagel have an airport shuttle?

Airport shuttle services are not available at Hotel Istana Permata Ngagel.

How close is Hotel Istana Permata Ngagel to the beach?

This hotel is 6.2 mi (24-min drive) from New Kenjeran Beach.

Does Hotel Istana Permata Ngagel offer free breakfast?

Hotel Istana Permata Ngagel does not offer free breakfast.

Is there a casino at Hotel Istana Permata Ngagel?

No, there is no casino at this hotel.

What time is check-in at Hotel Istana Permata Ngagel?

Check-in start time: 2 PM; Check-in end time: anytime.

Is there free parking at Hotel Istana Permata Ngagel?

This hotel offers free self parking.

Does Hotel Istana Permata Ngagel have a pool?

Hotel Istana Permata Ngagel does not have a pool.

Does Hotel Istana Permata Ngagel have a spa?

There are no spa services available at this hotel.

How close is Hotel Istana Permata Ngagel to downtown Surabaya?

Hotel Istana Permata Ngagel is 2.2 mi away from Surabaya.

Hotel Istana Permata Ngagel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 3 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

3.6/10

Cleanliness

3.6/10

Staff & service

2.4/10

Property conditions & facilities

Reviews

4/10 Poor

eka neny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

satish kumar, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old hotel
old hotel with very basic facilities. nothing like the pictures shown. rooms are not well maintained.

4/10 Poor

satish kumar, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
nothing like in the pictures
Had a fast check in experience even though I arrived late at night. I guess the hotel rarely have guests because the room I got was really old and dusty. The room is nowhere like the pictures displayed. Everything was old and worn out. The windows are useless as it opens to a wall, therefore you wouldn't know if it is day or night. Like previous comments, towels are given only upon request. I think this way is better, so that you wouldn't be expecting dusty towels when check in. Breakfast is just simple. Room service is 24 hours, but I rather go to rather go to the warung nearby for better tasting food. Staff are friendly and accommodating. Don't think I will stay here again, didn't feel comfortable.

8/10 Good

Afrian Anjaya

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Dede, Denpasar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Uncomfortable staying"
It's an old hotel, unhealthy and worn out condition. A lot of mosquitos till inside the room.

2/10 Terrible

Erlyana

Disliked: Staff & service
Stayed 1 night in Feb 2022