2/10 Terrible
Jazz
Traveled with family and small children, Traveled with partner
Jan 27, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with plumbing at home and had to find a hotel that was close by for convenience, the reviews seemed outrageous at first but were so accurate. The very first room we were checked in had wet grape jelly on the sheets. The bed was noticeably sunken in and upon further investigation, the rail in the middle was laying on the floor detached from the bed. The covers and sheets had cigarette holes in them, the small couch also had cigarette holes in them with big stains. The air conditioner was dirty. I took a Disinfecting wipe and wiped the surface to see if it would come off and it did with ease meaning housekeeping really isn't doing their job. The room was so bad that we asked to be switched to another one which they did with ease but the 2nd room was just as bad. Dark splatter all over the ceiling. Couldn't tell if it was dried blood from a fight, soy sauce or soda. This room was a non smoking room unlike the first and it was cigarette holes on the covers again, and the couch was stained too. Same with the air conditioner being dirty and the towel rack in the bathroom was broken and they put clear tape on it to keep it in place I swear I can not make this up! It could barely hold the towels up. The paint on the ceiling was hanging in the room and bathroom. It was stains on the wall in the bathroom that came off easily with another Disinfecting wipe letting me know again, housekeeping not really doing their job. We also seen 2 roaches. I have pictures as well.
Jazz
Stayed 3 nights in Jan 2024