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Regency Inn & Suites

2.0 star property
Victorian hotel near MassMutual Center

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Photo gallery for Regency Inn & Suites

Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Combined shower/tub, free toiletries, hair dryer, towels
Standard Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Reviews
6.2

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
21 Baldwin Street, West Springfield, MA, 01089
  • Popular LocationEastern States Exposition3 min walk
  • Popular LocationMassMutual Center3 min drive
  • Popular LocationMGM Springfield3 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)25 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Double Beds, Non Smoking

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking

  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Candlewood Suites West Springfield, an IHG Hotel
Pool
Hot Tub
Pet friendly
Parking included
4.2 out of 5, Very Good, (556)
The price is $151
per night
$170 total
includes taxes & fees
May 16 - May 17
Candlewood Suites West Springfield, an IHG Hotel

About the neighborhood

West Springfield

In entertainment district.With a stay at this West Springfield hotel, you'll be steps from Storrowton Village Museum and Eastern States Exposition. Also, Westfield River is within half a mile (1 km) and Majestic Theatre is within 2 miles (3 km).

What's nearby

  • Eastern States Exposition - 3 min walk
  • MassMutual Center - 3 min drive
  • MGM Springfield - 3 min drive
  • Naismith Memorial Basketball Hall of Fame - 3 min drive
  • Big E - 4 min drive

Getting around

  • Springfield Union Station - 8 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 24 min drive

Restaurants

  • Two Weeks Notice - 6 min walk
  • McDonald's - 18 min walk
  • Food Court - 6 min walk
  • China Star Restaurant - 3 min drive
  • Wendy's - 19 min walk

About this property

Regency Inn & Suites

Victorian hotel near MassMutual Center
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 800 square feet (74 square meters) and includes a conference center. An outdoor pool, a library, and tour/ticket assistance are also featured at the business-friendly Regency Inn & Suites. Limited free parking is available on a first-come, first-served basis.

This Victorian West Springfield hotel is smoke free.

  • 1 building
  • 48 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Library
  • Television in lobby
  • No smoking on site
Regency Inn & Suites offers 48 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room refrigerators and microwaves.

Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 10.00 per night (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0008033250. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. 

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

How close is Regency Inn & Suites to the airport?

Regency Inn & Suites is 16 mi (24-min drive) away from the Westfield, MA (BAF-Barnes Municipal) airport, the closest popular airport to the property.

Does Regency Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Regency Inn & Suites.

How close is Regency Inn & Suites to the beach?

This hotel is 10.9 mi (18-min drive) from Babbs Beach and 12.3 mi (16-min drive) from Haviland Pond Beach. Don't forget your sunscreen!

Does Regency Inn & Suites offer free breakfast?

Regency Inn & Suites does not offer free breakfast.

Is there a casino at Regency Inn & Suites?

No, there is no casino at this hotel, but MGM Springfield (3-min drive) is nearby.

What time is check-in at Regency Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in costs USD 30.00 (subject to availability).

Is there free parking at Regency Inn & Suites?

This hotel offers free self parking. Extended parking is available for a fee.

Does Regency Inn & Suites have a pool?

Regency Inn & Suites features an outdoor pool.

Does Regency Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Regency Inn & Suites to downtown West Springfield?

Regency Inn & Suites is 0.8 mi away from West Springfield.

Regency Inn & Suites Reviews

Reviews

6.2
Rating 10 - Excellent. 107 out of 585 reviews" "
Rating 8 - Good. 135 out of 585 reviews" "
Rating 6 - Okay. 128 out of 585 reviews" "
Rating 4 - Poor. 105 out of 585 reviews" "
Rating 2 - Terrible. 110 out of 585 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

melanie

It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
Stayed 1 night in Sep 2022

2/10 Terrible

Denise

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Stayed 1 night in May 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Stayed 1 night in Apr 2022

2/10 Terrible

LUIS

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

MaryBeth K

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021

4/10 Poor

Heather

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021

6/10 Okay

joan

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021

6/10 Okay

Karin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service
Staff pleasant and helpful, decor dated but serviceable. Great location walking distance to Eastern States. Room clean and functional. Good value for the price.
Stayed 1 night in Nov 2021

10/10 Excellent

Kelley A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2021