I think our request for an “accessible” room for 2 elderly guests caused a misunderstanding. Our group of 4 was given to 2 ground-floor rooms at a lesser price than what I had booked, with the reasoning, I believe, that they were closer to parking and therefore more accessible for people who have trouble walking. It was a kind idea. What it meant for us, however, was that we were downgraded to less comfortable rooms. They were noisy and noticeably less well appointed than the other rooms. (We know because two of us in one of the rooms complained about being woken up by the gym machinery in the morning and were moved to a better room — one like the ones we had originally booked at a higher price). The frustrating thing was that all of the rooms were equally “accessible.” There were ramps to front doors, an elevator to every floor, and bars in every shower. None of the rooms had walk-in showers, which is what I had been hoping for. I think this booking would have been much more successful if there were a clear definition of “accessibility” accommodations, understood by staff and clearly stated on websites.