Never in my life have I stayed in such a horrible hotel. Trust me I've been unlucky enough to stay in bad hotels but this wins the trophy for the worse hotel ever.
Let's start... when I arrived the lady at the front desk told us that we didn't have a reservation so I was surprised to hear this. Anyways, she asked us to wait while she figured something out. 30 minutes later she said she's going to give us a room to wait in while she works something out. She puts us in a room, then I phone Hotels.com to let them know what's going on. Surprisingly hotels.com says that the hotel found the reservation.
The room is horribly decorated and looks NOTHING like the pictures. When I booked my room, it seemed pretty modern looking but the room we got was maybe form the 1900s. The shower head was broken and it splashed water everywhere! No curtains either, the bathroom was tiny, the bathroom door was cracked, the room did not have A/C but luckily the lay who checked us in, who was very nice by the way, she offered us the fan from the reception. I was seriously thinking on leaving that same night and go to another hotel but we were exhausted as we had been traveling for 7 hours and we arrived late at night. The next day we asked for a new room but a different lady refused and lied to us stating the whole hotel was booked, yet many websites listed rooms available for the night. I don't think I've ever experienced such horrible stay. This place needs to be remodeled ASAP! I overpaid.