Skip to main content
Beginning of main content

Enter dates to see availability

Hotel Description

5-star luxury hotel near Seoul St. Mary's Hospital

Heart of Seoul

Within a 10-minute walk of this Seocho-gu hotel, you'll find Seoul St. Mary's Hospital and Central City Shopping Mall. Itaewon Antique Furniture Street is 3.2 mi (5.1 km) away.

Renovated in 2016

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll appreciate the indoor pool, bar/lounge, and laundry facilities.

Sheraton Seoul Palace Gangnam Hotel ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sheraton Seoul Palace Gangnam Hotel

Everyone (2)
5 out of 5

Posted by on Feb 24, 2020

Was this review helpful to you?
Comment from Hotel Management

Apr 13, 2020 by Sheraton Seoul Palace Gangnam Hotel

Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel, and we appreciate your positive feedback. We hope to welcome you back to our hotel in your next visit. Best regards,

1 out of 5

Terrible staff and poor cleanliness.

Location: The location is good. The hotel is within walking distance to the Seoul Express Bus Terminal and its shopping complex.
This is not a five star hotel by any means. The staff are downright rude. On my arrival, I received a "complimentary upgrade" because the last room in my booking class was out of order in their system but decided to put me in that room all the same. And they had me move between rooms the next day and acted like they did me a big favor. The room was not clean as it was moldy in corners. Daily cleaning was not up to five star hotel standards either. Wine glasses and tea cups that I used were left with stains. On one morning, I needed to take a cab. When I came out of the hotel to the curbside, I couldn't find any cabs. I asked one of the staff members if they could call a cab for me. The response I got was shocking. He told me, "there's no cabs." I could see that there was no cab. That is why I asked them if they could call one for me. I replied nonetheless to clarify my previous question, "could you call for a cab on the phone?" He went and attended to the needs of other guests arriving in personal vehicles without responding to me. I am appalled. I don't think I would be treated this way on the street by a stranger much less a worker of the hotel I am a guest of. During my stay, the weather suddenly got moderately hot (25 C) one day. I put the thermostat at (22 C) but temp climbed to 27 C and I called the front desk. Someone came up to tell me air conditioning is off hotel-wide and that I had to increase the thermostat temp to 30 C to allow circulation. Just don't stay here.

Posted by , from Vancouver, BC on Apr 4, 2016

Was this review helpful to you?

About the Sheraton Seoul Palace Gangnam Hotel

Location 160, Sapyeong-daero, Seocho-gu, Seoul, Seoul 06578

Property Features

Sheraton Seoul Palace Gangnam Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. A 24-hour health club, a sauna, and tour/ticket assistance are also featured at the luxury Sheraton Seoul Palace Gangnam Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Sheraton Seoul Palace Gangnam Hotel was completed in July 2016. Smoking is allowed in designated areas at this 5-star Seoul hotel.

  • 1 building
  • 341 guestrooms or units
  • 12 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 1982
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Seoul Station (7.6 km / 4.7 mi)
  • Metro station: Sinbanpo Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Seoul Palace Gangnam Hotel offers 341 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Seoul hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Portable fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

H'Garden - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Suh Goong - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Ta Bong - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Fitness classes on site

Spa Services

The onsite spa has 9 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.

  • Spa tub in spa
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Visual alarms in hallways

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 20

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note that the fitness center, pool and sauna are closed on the last Monday of every month and on some public holidays.

Sheraton Seoul Palace Gangnam Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KRW 39000 for adults and KRW 22000 for children
  • Airport shuttle fee: KRW 16000 per person (one way)
  • Airport shuttle fee per child: KRW 10000 (one-way), (up to 18 years old)
  • Valet parking fee: KRW 20000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Palace Seoul
  • Hotel Seoul Palace
  • Palace Hotel Seoul
  • Palace Seoul
  • Palace Seoul Hotel
  • Seoul Palace
  • Sheraton Seoul Palace Gangnam
  • Sheraton Seoul Palace Gangnam
  • Sheraton Seoul Palace Gangnam Hotel Hotel
  • Sheraton Seoul Palace Gangnam Hotel Seoul
  • Sheraton Seoul Palace Gangnam Hotel Hotel Seoul

You should know

  • Pool access available from 6 AM to 10 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

url importing http://www.travelocity.com/Seoul-Hotels-Sheraton-Seoul-Palace-Gangnam-Hotel.h1171302-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Seoul-Hotels-Sheraton-Seoul-Palace-Gangnam-Hotel.h1171302-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Seoul-Hotels-Sheraton-Seoul-Palace-Gangnam-Hotel.h1171302-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.