From check in to check out, we found the staff to be unhelpful, unprofessional and rude.
We were charged $100 as a “pet fee” for one dog, which is way above the average cost of traveling with a pet.
We booked a king suite and the room we were given had a running toilet in it and on the first flush, water gushed up and over the toilet bowl, flooding the floor and adjacent carpet. They had zero maintenance staff on-site and offered to move us to a regular room with two beds.
We asked if they would refund the difference of the room rates and they refused. This was all at the end of a long day of traveling, and they told us if we wanted a refund, we would have to check out and take it up with the manager the following day.
The property is in poor condition and the same garbage in the hallways remained our stay, showing a total lack of basic cleaning procedures.
We will never stay at this hotel again.