2/10 Terrible
Francesca
Oct 2, 2018
Disliked: Staff & service
Ugliest experience in my frequent traveller life
My experience at Landhotel Schnuck, was really bad, or no experience.
meaning that I booked two rooms with breakfast prepaid and confirmed through Hotels.com. Once arrived at the hotel, my colleague and myself discovered that they were fully booked and there was not room for us.
The receptionist told us she didn't have any room left, but she would try to help finding another place. she made a very quick phone call, it looked like a confirmation, not even letting us speak or ask more questions. She wrote the name of a hotel and address on a piece of paper and pushed the sheet towards us, telling us to move up because it was late (it was 11 pm) and we should hurry up.
We drove to the address (without a navy it was impossible to find and she didn't give us any info how to reach the pèlace, just saying it was five mins drive away) and we arrived to a very poor hotel. we walked in at the restaurant and they gave us what I think were two extra rooms very old, ugly, from the 70s maybe, and kitchen smell were stinking all over. matrasses were very uncomfortable. the tiny toilets were pretty old . they didn't even ask for documents, they didn't check us in, just asked to write our names and surnames on the back of a restaurant receipt. the accomodation was barely that of a 1 start hotel (I then checked the website of this hotel and it does not at all looks like the pictures in the photogallery. even breakfast was very poor).
Francesca
Stayed 1 night in Sep 2018