2/10 Terrible
Rosemary B., Inverness Scotland
Nov 7, 2023
Disliked: Cleanliness
Attention avec ces propriétaires - attention à Vrbo
I booked this house in utter faith that they had 2 separate rooms as we were coming out with friends. I paid up front and upon scrolling quite far down on the reviews before leaving for the holiday ( flights paid etc) I came across someone who had remarked that the rooms were “interconnecting”
I immediately contacted the host of this property who said that “ if this was a problem we can offer you an upgrade”
I didn’t want an upgrade. I was quite upset that I had paid for something I was not going to actually have and would have been deeply disappointed if I had arrived at the house to find out that I wouldn’t have any place to sleep.
I wanted a refund. It was a breach of contract as their site was deceptive.
However they cleverly replied that a refund was impossible because I was too late in asking for one!
I was “ too late” to realise I had been duped as once I told them I was filing my complaint the owners went on to their site and changed the description saying “ the rooms are interconnecting”!
I do have proof and will be taking this further
But have lost all trust in Vrbo who I feel have not looked into this seriously enough and found it simpler to just say
“It’s up to the owners discredition”
BEWARE
If the description says “two rooms” then you are naturally expecting 2 rooms.
It’s quite simple
But very deceptive if those 2 rooms turn out to be interconnecting.
Rosemary B.
Stayed 9 nights in Oct 2023