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The Royal Sonesta Chicago Downtown

4-star property
71 E Wacker Dr, Chicago, IL 1-855-201-7819
4.1 out of 5
Very good!
See all 23 travelocity Reviews

"Friendly, accommodating staff! " More

By a verified traveler on Sun 21 Apr 2024

Points Of Interest

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Hotel Description

Art Deco hotel near Chicago Riverwalk

Downtown Chicago stay

A stay at this Downtown Chicago hotel places you steps from Chicago Riverwalk and within a 5-minute walk of Michigan Avenue. Also, Millennium Park is within half a mile (1 km) and Grant Park is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, conference space, and valet parking. Self parking, WiFi in public areas, and luggage storage are also offered.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$199* Per night/room Apr 28 - Apr 29

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Royal Sonesta Chicago Downtown ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Royal Sonesta Chicago Downtown

Everyone (9) Couples (7) Family (4)
5 out of 5
Friendly, accommodating staff!

Posted by on Apr 21, 2024

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Comment from Hotel Management

Apr 22, 2024 by Hotel Management

Thank you for the positive feedback. We are so happy to hear you enjoyed your stay with us. We hope to welcome you back in the near future.

1 out of 5

Posted by on Feb 18, 2024

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Comment from Hotel Management

Feb 19, 2024 by Alexandra Gross

Hi Sean,We did not charge your card. I apologize that you received the above message. It is an automated message that all our guests get even if the reservation gets cancelled so apologies for any confusion. We hope to welcome you in the near future. Please note that if you book a third party reservation you have to go through them first to make any changes that is why when you called you were told to contact Expedia first. Thank you.

5 out of 5

Posted by on Jan 2, 2024

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Comment from Hotel Management

Jan 8, 2024 by Hotel Management

Dear Terry, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago.

5 out of 5
Loved it! A great long weekend getaway to the city!

Posted by , from Phoenix on Nov 28, 2023

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Comment from Hotel Management

Nov 30, 2023 by Royal Sonesta Chicago Downtown

Hi Rebecca, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago.

4 out of 5

Posted by on Apr 30, 2023

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Comment from Hotel Management

May 20, 2023 by Royal Sonesta Chicago Downtown

Dear Kyle, Thank you for taking the time to review your previous stay. On behalf of our entire team, we welcome you to join us again anytime.

5 out of 5
This is a lovely property. The location is excellent as you can walk to many popular sites. The restaurant is excellent. Staff is attentive and professional. Definitely will use this as my Chicago Hotel.

Posted by , from EAGAN on Mar 31, 2023

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Comment from Hotel Management

Apr 4, 2023 by Royal Sonesta Chicago Downtown

Thank you for taking the time to review the stay and highlight our location. On behalf of our entire team, we welcome you to join us again anytime.Royal Sonesta Chicago Downtown

5 out of 5

Posted by on Jan 3, 2023

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5 out of 5
Nice location

Posted by on Oct 9, 2022

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Comment from Hotel Management

Oct 15, 2022 by Kelsey

Thank you for the great review of our hotel. We look forward to welcoming you back in the future!

5 out of 5
Ideal location, friendly staff, beautiful room and view!

Posted by on Sep 6, 2022

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Comment from Hotel Management

Sep 7, 2022 by Kayshell

Thank you for the great review of our hotel. We look forward to welcoming you back in the future!

3 out of 5
Great location but no valet or garage parking on site busy Saturday eve I stayed, check in staff new, fine but gave inaccurate info re hotel (need better training)

Posted by on Aug 29, 2022

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Comment from Hotel Management

Sep 2, 2022 by Kelsey

Thank you for taking the time to complete a post stay survey. Your feedback is important to us as we continue to enhance our guest experience. We are actively working on getting our valet service turned on and continuing to train our new associates. We look forward to welcoming you back in the future.

About the The Royal Sonesta Chicago Downtown

Location 71 E Wacker Dr, Chicago, IL 60601

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 18 meeting rooms. Public spaces have WiFi for a fee. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Royal Sonesta Chicago Downtown. Parking is available for a fee. This Art Deco Chicago hotel is smoke free.

  • 1 building
  • 381 guestrooms or units
  • 39 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Transport

  • Train station: Millennium Station (0.6 km / 0.4 mi)
  • Metro station: Randolph-Wabash Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Royal Sonesta Chicago Downtown offers 381 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters. 37-inch plasma televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Chicago hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • Plasma television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Hoyt's American Tavern - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

The property is professionally cleaned.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property uses a professional cleaning service
  • Property is not currently implementing any guest safety measures
  • Car not required
  • Pets allowed in specific rooms only
  • Staffed front desk
  • Children stay free - maximum age 17
  • Children stay free
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless internet in public areas: USD 0.00 per day (rates may vary)
  • Self parking fee: USD 58 per night
  • Valet parking fee: USD 75 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Grand Wyndham
  • Wyndham Chicago Grand
  • Wyndham Chicago Grand Riverfront
  • Wyndham Grand Chicago Riverfront
  • Wyndham Grand Riverfront
  • Wyndham Grand Chicago Riverfront Hotel
  • Wyndham Grand Riverfront Hotel Chicago
  • 71 Hotel Chicago
  • Hotel 71 Chicago
  • Wyndham Grand Riverfront Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.