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The Balkan Jewel Resort, Trademark Collection by Wyndham

4.0 star property
Family-friendly ski hotel with spa

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Photo gallery for The Balkan Jewel Resort, Trademark Collection by Wyndham

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Property grounds
Luxury Villa, Multiple Beds | Premium bedding, in-room safe, desk, iron/ironing board
Dining
Property grounds
Reviews
8.8

Excellent

Popular amenities

  • Hot TubHot TubHot Tub
  • PoolPoolPool
  • SpaSpaSpa
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Check out the area

Map
Razlog Valley, Razlog, 2760
  • Popular LocationPirin Golf and Country Club6 min drive
  • Popular LocationBansko Gondola Lift15 min drive
  • Popular LocationBansko Ski Resort19 min drive

Room options

View all photos for Deluxe Studio, 1 Twin Bed

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Studio, 1 Twin Bed

  • Sleeps 4
  • 1 Twin Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Studio, Multiple Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Suite, 1 Twin Bed (Attic)

Premium bedding, in-room safe, desk, iron/ironing board

Family Suite, 1 Twin Bed (Attic)

  • Sleeps 6
  • 1 Twin Bed

View all photos for Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

Premium bedding, in-room safe, desk, iron/ironing board

Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Twin Bed

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 Twin Bed

  • Sleeps 4
  • 1 Twin Bed

View all photos for Superior Studio, Multiple Beds (Superior Studio)

Premium bedding, in-room safe, desk, iron/ironing board

Superior Studio, Multiple Beds (Superior Studio)

  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds (Superior Studio)

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Studio, Multiple Beds (Superior Studio)

  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Beds

Luxury Villa, Multiple Beds | Premium bedding, in-room safe, desk, iron/ironing board

Luxury Villa, Multiple Beds

  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Twin Bed (Attic)

Studio, 1 Twin Bed (Attic) | Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 Twin Bed (Attic)

  • Sleeps 4
  • 1 Twin Bed

View all photos for Family Suite, 1 Twin Bed

Premium bedding, in-room safe, desk, iron/ironing board

Family Suite, 1 Twin Bed

  • Sleeps 6
  • 1 Twin Bed

View all photos for Family Room, 1 Twin Bed

Family Room, 1 Twin Bed | Premium bedding, in-room safe, desk, iron/ironing board

Family Room, 1 Twin Bed

  • Sleeps 5
  • 1 Twin Bed

View all photos for Club Studio, 1 Twin Bed (Attic)

Premium bedding, in-room safe, desk, iron/ironing board

Club Studio, 1 Twin Bed (Attic)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 Twin Bed

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 Twin Bed

  • Sleeps 6
  • 1 Twin Bed

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About the neighborhood

Razlog

Winter getaway.Within 9 miles (15 km) of this hotel, you'll find Paisii Hilendarski Historical Center and Holy Trinity Church. Also within 9 miles (15 km) are Chapel of the Holy Virgin and Museum of Otets Paisii Hilendarski.

What's nearby

  • Pirin Golf and Country Club - 6 min drive
  • Vihren - 14 min drive
  • Bansko Gondola Lift - 15 min drive
  • Bansko Ski Resort - 19 min drive
  • Ski Bansko - 42 min drive

Getting around

  • Sofia Airport (SOF) - 140 min drive

Restaurants

  • Octopus - 20 min walk
  • BOX - 9 min drive
  • Тенекията - 9 min drive
  • Casa di Papi - 10 min drive
  • Papi bar & grill - 10 min drive

About this property

The Balkan Jewel Resort, Trademark Collection by Wyndham

Family-friendly ski hotel with spa
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. The Balkan Jewel Resort, Trademark Collection by Wyndham helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an indoor pool, an outdoor pool, and a children's pool.

Smoking is allowed in designated areas at this 4-star Razlog hotel.

  • 160 guestrooms or units
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Balkan Jewel Resort, Trademark Collection by Wyndham offers 160 accommodations with DVD players and safes. Beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Razlog hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Languages

Bulgarian, English, Greek

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free area shuttle
  • Free supervised activities for children
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 5 km
  • Area shuttle
  • Free shopping center shuttle
  • Free ski shuttle
  • Onsite parking available only on request

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Spa tub
  • Steam room
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Oven
  • Room service
  • Stovetop

More

  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
A printed booking confirmation must be presented at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

The maximum number of cots/cribs in a room is 1.
Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.
Guests must contact this hotel after booking to reserve a terrace or fireplace, subject to availability.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Balkan Jewel
Balkan Jewel Bansko
Balkan Jewel Resort
Balkan Jewel Resort Bansko
Balkan Resort
Balkan Jewel Resort Diamond Resorts Bansko
Balkan Jewel Resort Diamond Resorts
Balkan Jewel Diamond Resorts Bansko
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort Razlog
Balkan Jewel Razlog
Balkan Jewel by Diamond s
Razlog Balkan Jewel Resort and Chalets Aparthotel
Balkan Jewel Resort Chalets Razlog
Balkan Jewel Resort Chalets
Balkan Jewel Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets
Balkan Jewel Resort and Chalets Razlog
Balkan Jewel Chalets
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort
Razlog Balkan Jewel Chalets

Frequently asked questions

How close is The Balkan Jewel Resort, Trademark Collection by Wyndham to the airport?

The Balkan Jewel Resort, Trademark Collection by Wyndham is 108.1 mi (140-min drive) away from the Sofia Airport (SOF) airport, the closest popular airport to the property.

How much does it cost to stay at The Balkan Jewel Resort, Trademark Collection by Wyndham?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at The Balkan Jewel Resort, Trademark Collection by Wyndham on May 9, 2024 start from $79.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have an airport shuttle?

Airport shuttle services are not available at The Balkan Jewel Resort, Trademark Collection by Wyndham.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham offer free breakfast?

The Balkan Jewel Resort, Trademark Collection by Wyndham does not offer free breakfast.

Is there a casino at The Balkan Jewel Resort, Trademark Collection by Wyndham?

No, there is no casino at this hotel.

What time is check-in at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Check-in start time: 2 PM; Check-in end time: 11 PM.

Is there free parking at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Free parking is not available at this hotel.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a pool?

The Balkan Jewel Resort, Trademark Collection by Wyndham features an indoor pool, an outdoor pool, and a children's pool.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a restaurant?

Yes, there is a restaurant on site.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a spa?

This hotel has a spa, which features massages, facials, and body scrubs.

How close is The Balkan Jewel Resort, Trademark Collection by Wyndham to downtown Razlog?

The Balkan Jewel Resort, Trademark Collection by Wyndham is 3.2 mi away from Razlog.

The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 43 reviews" "
Rating 8 - Good. 11 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

igor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.
Stayed 1 night in Aug 2023

10/10 Excellent

DANIELA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

jerzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Atanas

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.
Stayed 5 nights in Jul 2018

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!
Stayed 3 nights in Jan 2020

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a weekend ski
Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.
Stayed 2 nights in Jan 2018

4/10 Poor

Emmanouil

Liked: Cleanliness, room comfort
Good budget stay at bansko area
nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Wouldn't recommend it
The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.
Stayed 2 nights in Oct 2017