6/10 Okay
Fraser
Traveled with family
Dec 5, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Well I would have to say the the location was great. Right in the jungle and close to the beach and walkable to town. My son and I enjoyed ourselves their. The only thing that was an issue was the comunication and the room we got. Now first i will say that the cabin we got met our needs well. However it was not the cabin we reserved. Somehow on checken their was a miscommunication. We got their early and asked if we could store our luggage. We put our luggage in one of what we thought was an unused cabin while our cabin was being cleaned. We then went out for the day. When we got back we got our luggage out of the cabin and then went to the owner to let him know we were ready to check into the cabin we paid for. He thought we paid for the cabin we were in. When i should him the booking. He said sorry their was already a group in that cabin. I was not going to kick another group out. I asked if the the cabin was the same price and he said yes. I contacted Expedia becauseall my research online should that the cabin i booked was infact more money. And wanted to see if i could get some kinda Cm Conversation and more then just a sorry. Unfortunately the owner was sticking to both cabins being the same price. Even though we liked the Accommodation we got and friendly staff I will not be returning.