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Alua Tenerife

4.0 star property
Family-friendly 4-star hotel near Botanical Gardens

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Photo gallery for Alua Tenerife

Exterior
Exterior
Minibar, in-room safe, desk, blackout drapes
Terrace/patio
Lobby
Reviews
7.4

Good

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • PoolPoolPool
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife, 38400
  • Popular LocationPlaza del Charco14 min walk
  • Popular LocationLoro Park18 min walk
  • Popular LocationLago Martianez Swimming Pools4 min drive
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)30 min drive

Room options

View all photos for Double Room (1 Adult + 2 Children)

Minibar, in-room safe, desk, blackout drapes

Double Room (1 Adult + 2 Children)

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (1Adult + 2Children)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (1Adult + 2Children)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room (1 Adult + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room (1 Adult + 1 Child)

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Double Room, Pool View (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Pool View (1 Adult)

  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club, 2Adults + 2Children)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club, 2Adults + 2Children)

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Ocean View (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (1 Adult)

  • 344 sq ft
  • Ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult)

  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room (3 Adults)

  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for My Favorite Club Suite (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (3 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult + 1 Child)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for My Favorite Club Suite (2 Adults+2 Children)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults+2 Children)

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room (1 Adult)

  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Pool View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room, Pool View (2 Adults)

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for My Favorite Club Suite (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Twin Sofa Bed and 1 Queen Bed

View all photos for Double Room, Ocean View (My Favorite Club) (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (2 Adults + 1 Child)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 1 Double Sofa Bed

View all photos for My Favorite Club Suite (2 Adults)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Ocean View (My Favorite Club) (1 Adult+2 Children)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (1 Adult+2 Children)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Ocean View (My Favorite Club) (1 Adult + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (1 Adult + 1 Child)

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Suite (3 Adults)

  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for My Favorite Club Suite (1 Adult + 1 Child)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (1 Adult + 1 Child)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Twin Sofa Bed and 1 Queen Bed

View all photos for Double Room, Ocean View (My Favorite Club) (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (2 Adults)

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room (2 Adults)

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Suite (3 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Ocean View (My Favorite Club) (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (3 Adults)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room, Ocean View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (2 Adults)

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for My Favorite Club Suite (1 Adult)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (1 Adult)

  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Suite (2 Adults + 2 Children)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults + 2 Children)

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Pool View (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room, Pool View (3 Adults)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Suite (1 Adult)

  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Suite (1 Adult + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Suite (1 Adult + 1 Child)

  • 431 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Suite (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults + 1 Child)

  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Double Room, Ocean View (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (3 Adults)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Pool View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Pool View (2 Adults + 1 Child)

  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Suite (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Ocean View (1 Adult + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (1 Adult + 1 Child)

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Double Room, Ocean View (1 Adult + 2 Children)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (1 Adult + 2 Children)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for My Favorite Club Suite (3 Adults)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (3 Adults)

  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room, Ocean View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (2 Adults + 1 Child)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 1 Double Sofa Bed

View all photos for Double Room, Pool View (1 Adult + 2 Children)

Minibar, in-room safe, desk, blackout drapes

Double Room, Pool View (1 Adult + 2 Children)

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Ocean View (My Favorite Club) (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (1 Adult)

  • 344 sq ft
  • Sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Pool View (1 Adult + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Pool View (1 Adult + 1 Child)

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

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Outdoor pool
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Pool
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All inclusive
Kids pool
4.4 out of 5, Excellent, (95)
The price is $145
per night
$155 total
includes taxes & fees
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About the neighborhood

Puerto de la Cruz

Seaside stay .You'll find Garden Beach and Plaza del Charco within a 15-minute walk of this Puerto de la Cruz hotel. Taoro Park and Lago Martianez Swimming Pools are also within 2 miles (3 km).

What's nearby

  • Garden Beach - 5 min walk
  • Plaza del Charco - 14 min walk
  • Taoro Park - 16 min walk
  • Loro Park - 18 min walk
  • Lago Martianez Swimming Pools - 4 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 31 min drive

Restaurants

  • Playa Jardin - 5 min walk
  • Quiosco Playa Jardín - 4 min walk
  • Mazaroco - 11 min walk
  • Bar Reilupeli - 7 min walk
  • Restaurante Peruano - 8 min walk

About this property

Alua Tenerife

Family-friendly 4-star hotel near Botanical Gardens
Some rates at Alua Tenerife are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Alua Tenerife offers its guests 2 outdoor swimming pools, a sauna, a fitness center, and a children's pool. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Alua Tenerife. An area shuttle within 500 meters and a bus station shuttle are available for a fee. A complete renovation of Alua Tenerife was completed in October 2021.

This 4-star Puerto de la Cruz hotel is smoke free.

  • 1 building
  • 422 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Alua Tenerife offers 422 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 40-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 500 m
  • Bus station shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 14 for adults and EUR 10 for children
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Free children's club
  • Games
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch Smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 10 for children
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 June to 30 September.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Turquesa
Hotel Turquesa Playa
Turquesa Playa
Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
Gran Turquesa Playa Hotel
Hotel Gran Turquesa Playa Puerto de la Cruz
Hotel Gran Turquesa Playa
Gran Turquesa Playa Puerto de la Cruz
Gran Turquesa Playa
Alua Tenerife Hotel
Hotel Gran Turquesa Playa
Alua Tenerife Puerto de la Cruz
Alua Tenerife Hotel Puerto de la Cruz

Frequently asked questions

How close is Alua Tenerife to the airport?

Alua Tenerife is 18.9 mi (31-min drive) away from the Santa Cruz de Tenerife (TFN-Tenerife North) airport, the closest popular airport to the property.

Does Alua Tenerife have an airport shuttle?

Airport shuttle services are not available at Alua Tenerife.

How close is Alua Tenerife to the beach?

This hotel is a short 5-minute walk from Garden Beach and 7-minute walk from Tenerife Beaches. Don't forget your sunscreen!

Does Alua Tenerife offer free breakfast?

Free breakfast isn’t provided at Alua Tenerife, but buffet breakfast is offered for a fee of EUR 14 for adults and EUR 10 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Alua Tenerife?

No, there is no casino at this hotel, but Casino Puerto de la Cruz (4-min drive) is nearby.

What time is check-in at Alua Tenerife?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Alua Tenerife?

Free parking is not available at this hotel.

Does Alua Tenerife have a pool?

Alua Tenerife features 2 outdoor pools and a children's pool.

Does Alua Tenerife have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, a poolside location, and light fare.

Does Alua Tenerife have a spa?

This hotel doesn't have a spa, but it does offer spa services.

How close is Alua Tenerife to downtown Puerto de la Cruz?

Alua Tenerife is 0.7 mi away from Puerto de la Cruz.

Alua Tenerife Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 129 reviews" "
Rating 8 - Good. 48 out of 129 reviews" "
Rating 6 - Okay. 34 out of 129 reviews" "
Rating 4 - Poor. 8 out of 129 reviews" "
Rating 2 - Terrible. 10 out of 129 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 4 nights in Jun 2023

10/10 Excellent

Claudio

Stayed 5 nights in Mar 2023

10/10 Excellent

Håkan Bertil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
10 poäng. Håkan Fotö
Stayed 7 nights in Mar 2023

2/10 Terrible

Nicusor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible food
Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Stayed 1 night in Jul 2020

6/10 Okay

linda

Traveled with family
Disliked: Property conditions & facilities, room comfort
not good value for money
not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Receptionist were not really respectful. We came from Gran Canaria for one night with car and there were not free parking as it’s been said on Expedia, hotel’s parking was under construction. We were 3 people in one room and we’ve got only two blankets
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Old and awful location. What is advertised isn’t open or not got the facilities. Hardly anything there. Worst holiday I have ever had.
Stayed 7 nights in Mar 2019

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful hotel
Had to leave early due to family illness. Hotel staff very friendly and helpful.

6/10 Okay

lana, england

Liked: Cleanliness, staff & service
Nice staff but hotel charges for everything
The hotel staff was very friendly, very helpfull. The location of the hotel was great, few minutes walk from the beach and city centre. Good access to local buses. But the food was horrible. We had breakfast included, but the food was terrible, we end up eating only fruits or going out for a proper breakfast. There was a swimingpool outside, but the water was so cold that no one was able to get in. There was a gym and an inside swimmingpool, but to use them you had to pay extra. And the enterteinment was really poor, not fun at all. So we stayed at the hotel only to sleep and keep our staff.
Stayed 7 nights in Jan 2018