"The resort was beautiful and the staff was very friendly BUT if you need help with anything you had to talk to 5 different people and still help was l ... " More
On the beach
A stay at this Riviera Maya property places you within 3 miles (5 km) of El Camaleón Mayakoba Golf Course and 6 miles (10 km) of Gran Coyote Golf. Maroma Beach is within 6 miles (10 km) and Quinta Avenida is within 9 miles (15 km).
All-inclusive
This all-inclusive property features 5 restaurants, 3 outdoor pools, and 2 outdoor tennis courts. Enjoy a day at the beach kayaking, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.
Mar 31, 2024 by Bluebay Family
Dear Patrick,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,
Jan 6, 2024 by PR Management
Dear [Reviewer],Thank you for sharing your experience. We're pleased you enjoyed the beauty of our resort and the friendliness of our staff. We apologize for the challenges you faced, especially with assistance and reservations. Your feedback is crucial, and we'll work on improving communication and streamlining the reservation process. We're addressing issues with room temperature and noise to enhance overall comfort. We appreciate your understanding and hope to have the chance to provide a more seamless stay in the future.Best regards,
Dec 24, 2023 by PR Management
Dear Betty,We sincerely appreciate you taking the time to rate us. Your feedback is important to us, and we are delighted that you chose to visit us. If you ever wish to share more details or suggestions about your experience, please feel free to reach out to us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,
Oct 15, 2023 by Bluebay Grand Esmeralda team
Dear Eddie.Thank you for taking the time to provide feedback about your recent stay. We sincerely apologize for any inconvenience caused. We take your comments seriously, as we strive to deliver the best possible experience to all our guests. We understand the importance of maintaining an up-to-date and well-maintained facilities, and we appreciate you bringing this matter to our attention.Your feedback is valuable, and it will assist us in making the necessary changes to improve our resort and ensure that future guests have a more enjoyable stay.Sincerely,Bluebay Grand Esmeralda team
Oct 9, 2023 by PR Management
Dear Erica,We deeply apologize for the negative experience you encountered during your stay at our resort. It is disheartening to hear that our property did not meet your expectations in terms of cleanliness, maintenance, room conditions, and overall staff behavior. We take all guest feedback seriously, and we appreciate you bringing these issues to our attention.Regarding cleanliness and room conditions, we sincerely apologize for any lack of cleanliness or presence of mold and mildew you encountered. Maintaining a clean and comfortable environment for our guests is a top priority, and we are committed to addressing these concerns promptly. We will investigate the matter thoroughly and take appropriate measures to rectify any shortcomings to ensure that such issues are not repeated in the future.We regret any inconvenience caused by our staff's persistence in promoting our VIP tour and free massages. Our intention is to provide our guests with additional opportunities to enhance their experience, but we understand that our approach may have been intrusive in this case. We apologize for any discomfort caused and will remind our team members to respect our guests' preferences and personal space.Regarding the beach, we apologize if it did not meet your expectations and if you felt it was not safe for swimming. We take the safety and well-being of our guests seriously, and we regularly assess and monitor the conditions of our beach area. Your feedback will assist us in ensuring that necessary improvements are made to provide a more enjoyable beach experience for our guests.We appreciate your honest feedback and the opportunity to address these concerns. We are committed to continuously improving our services and facilities, and your comments will be shared with our management team for further evaluation and action.If there is anything more you would like to discuss or if you have any additional feedback, please do not hesitate to reach out to our guest relations department. Your satisfaction is important to us, and we would appreciate the chance to make it right.Once again, we apologize for the negative experience you had during your stay. We hope you will consider giving us another opportunity in the future to provide you with a more positive and enjoyable experience.Sincerely,Bluebay Grand Esmeralda
Oct 15, 2023 by PR Management
Estimado Sr. Anthony,Agradecemos que haya compartido su experiencia con nosotros. Lamentamos sinceramente los inconvenientes que experimentó durante su estancia. Sus comentarios son importantes para nosotros, ya que nos ayudan a identificar áreas en las que podemos mejorar y brindar un mejor servicio a nuestros huéspedes.Nos disculpamos por cualquier confusión o información incorrecta proporcionada con respecto a la frecuencia del transporte. Tomamos nota de su observación y revisaremos nuestras comunicaciones para asegurarnos de que la información proporcionada sea precisa y clara para futuros huéspedes.Respecto a la comida, entendemos su deseo de experimentar platos mexicanos auténticos. Lamentamos que nuestro bufé no haya cumplido con sus expectativas en ese sentido. Tomamos en consideración sus comentarios y revisaremos la variedad y autenticidad de los platos que ofrecemos.Con respecto al servicio de limpieza de habitaciones, nos disculpamos por no cumplir con sus expectativas. La limpieza y el mantenimiento de nuestras habitaciones son aspectos fundamentales para garantizar una estancia agradable para nuestros huéspedes. Hemos compartido sus comentarios con nuestro equipo de limpieza y mantenimiento para abordar y corregir estas deficiencias.Apreciamos sus comentarios y sugerencias, ya que nos ayudan a mejorar nuestros servicios y brindar una experiencia más satisfactoria para nuestros huéspedes. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle los cambios positivos que hemos implementado.Si hay algo más en lo que podamos ayudarle, no dude en comunicarse con nosotros directamente.Atentamente,Bluebay Grand Esmeralda
Jul 27, 2023 by JVARGAS
Dear Mr. Nada:I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best Regards,Bluebay Family.
Jul 13, 2023 by JVARGAS
Estimada Sra. Maria Cristina:En nombre de la gerencia y nuestro personal de Bluebayresorts.com, agradecemos el tiempo que se tomó para escribir sobre su reciente visita. Estamos muy decepcionados al escuchar acerca de las inconsistencias con el nivel de servicio que encontró. Por lo general, somos conocidos por brindar a nuestros huéspedes estadías excepcionales desde el momento en que llegan hasta el momento en que se van. Es muy triste saber que tuvo inconvenientes durante su estadía y esto finalmente afectó su experiencia con nosotros.Esperamos en un futuro tener la oportunidad de hospedarlo nuevamente para una estadía que realmente supere sus expectativas.Atte:Familia BlueBay.
Jul 6, 2023 by JVARGAS
Dear Ms. Jennifer Lynn:I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best Regards,Bluebay Family.
Apr 30, 2023 by JVARGAS
Dear Ms. Nancy:I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best Regards,Bluebay Family.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, a spa tub, and a sauna. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. There are 3 meeting rooms available. A children's pool, a fitness center, and spa services are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.