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Hotel Elephant Bay

3.0 star property
Family-friendly 3-star hotel with outdoor pool

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Hotel Elephant Bay

Photo gallery for Hotel Elephant Bay

Outdoor pool, sun loungers
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Restaurant
Superior Single Room, River View | Bathroom | Separate tub and shower, free toiletries, towels

Overview of Hotel Elephant Bay

Reviews
7.4

Good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the neighborhood

Map
Pinnalandawatta, Rambukkana, 70130
  • Popular LocationPinnawala Elephant Orphanage3 min walk
  • Popular LocationPinnawala Zoo9 min walk
  • Popular LocationNew Paradise Spice & Herbal Garden16 min drive

Room options

View all photos for Superior Triple Room

Premium bedding, in-room safe, desk, iron/ironing board

Superior Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Single Room, River View

Premium bedding, in-room safe, desk, iron/ironing board

Superior Single Room, River View

  • River view
  • Sleeps 1
  • 1 Twin Bed

View all photos for King Room, Elephant Bath view

Premium bedding, in-room safe, desk, iron/ironing board

King Room, Elephant Bath view

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, River View

Premium bedding, in-room safe, desk, iron/ironing board

Superior Room, River View

  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, 1 Double Bed, Garden View

Economy Double Room, 1 Double Bed, Garden View | Premium bedding, in-room safe, desk, iron/ironing board

Economy Double Room, 1 Double Bed, Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Elephant Bath View

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Elephant Bath View

  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Family Room, River View

Premium bedding, in-room safe, desk, iron/ironing board

Superior Family Room, River View

  • 2992 sq ft
  • River view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Mountain View

Premium bedding, in-room safe, desk, iron/ironing board

Superior Room, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Double Bed

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2.5 out of 5, (2)
The price is $89
per night
$116 total
includes taxes & fees
May 17 - May 18
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About the neighborhood

Pinnawala

In Pinnawala .You'll be within half a mile (1 km) of Pinnawala Zoo and 9 miles (15 km) of Wewaladeniya King's Temple. Also within 9 miles (15 km) are Uthuwankanda Church and New Paradise Spice & Herbal Garden.

What's nearby

  • Pinnawala Elephant Orphanage - 3 min walk
  • Pinnawala Zoo - 9 min walk
  • New Paradise Spice & Herbal Garden - 16 min drive
  • Kadugannawa Tea Factory & Sales Center - 27 min drive
  • Temple of the Tooth - 48 min drive

Getting around

  • Kandy Railway Station - 43 min drive
  • Bandaranaike Intl. Airport (CMB) - 142 min drive

Restaurants

  • Ambasewana Hotel - 13 min drive
  • Pizza Hut - 14 min drive
  • Champa Bakers & Restaurant - 12 min drive
  • Eat More - 18 min drive
  • Eppco Mini Mart - 21 min drive

About this property

Hotel Elephant Bay

Family-friendly 3-star hotel with outdoor pool
Hotel Elephant Bay offers its guests a full-service spa, an outdoor pool, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and a meeting room are available. A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at the family-friendly Hotel Elephant Bay. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

This 3-star Pinnawala hotel is smoke free.

  • 20 guestrooms or units
  • Manager's reception (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Elephant Bay offers 20 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Pinnawala hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Hindi

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Outdoor pool
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Outdoor space

  • Balcony/patio

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Hotel Elephant Bay Pinnawala
Elephant Bay Pinnawala
Hotel Elephant Bay Hotel
Hotel Elephant Bay Rambukkana
Hotel Elephant Bay Hotel Rambukkana
Hotel Elephant Bay Rambukkana
Elephant Bay Rambukkana
Hotel Hotel Elephant Bay Rambukkana
Rambukkana Hotel Elephant Bay Hotel
Hotel Hotel Elephant Bay
Elephant Bay

Frequently asked questions

How close is Hotel Elephant Bay to the airport?

Hotel Elephant Bay is 46.8 mi (142-min drive) away from the Bandaranaike Intl. Airport (CMB) airport, the closest popular airport to the property.

Does Hotel Elephant Bay have an airport shuttle?

Hotel Elephant Bay offers an airport shuttle 24 hours a day, for a charge of USD 50 per vehicle, one-way.

Does Hotel Elephant Bay offer free breakfast?

Hotel Elephant Bay does not offer free breakfast.

Is there a casino at Hotel Elephant Bay?

No, there is no casino at this hotel.

What time is check-in at Hotel Elephant Bay?

Check-in begins at 4 PM.

Is there free parking at Hotel Elephant Bay?

This hotel offers free self parking.

Does Hotel Elephant Bay have a pool?

Hotel Elephant Bay features an outdoor pool and a children's pool.

Does Hotel Elephant Bay have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Elephant Bay have a spa?

Yes, this hotel has a spa.

How close is Hotel Elephant Bay to downtown Pinnawala?

Hotel Elephant Bay is 0.2 mi away from Pinnawala.

Hotel Elephant Bay Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 36 reviews" "
Rating 8 - Good. 18 out of 36 reviews" "
Rating 6 - Okay. 6 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

ASKIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

Eloïse, Caen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad experience
Got the wrong room and only noticed it a couple of hours after we arrived. We paid for the elephant bath view and we were literally on the opposite side. We went to tell the receptionist after dinner and they didn't do anything. We had to go back at the reception the following morning and had to argue with the restaurant manager (it seems) because the actual manager was nowhere to be found. We paid for a deluxe room with ELEPHANT BATH VIEW and we got the river view. The whole point that we booked this room was to see the elephants. Anyway, after a LONG TIME arguing with them, they did decide to give us a little discount but that was not enough for us. The room had stains on towels and sheets. The bathroom was not cleaned (sink had bugs and the shower had 2 spiders in it and we found a cockroach !!!). The food is not good, tasted frozen (had the cheeseburger). Also had the carbonara, it smelled really weird and the chef put chicken that had been boiled ?? (The waiter told us that because we complained about it) The food is expensive for what you get. 250 rupees for a bottle of water !!! Breakfast was included and well I'm glad because there was almost nothing on the tables. There were brioche buns etc not good at all, were definitely frozen. Plus the tv was not working, we had to ask them to come and fix it. Overall a bad experience. Go somewhere else !!
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Unsure about how I feel... we had an incredible view from the balcony and it was incredibly exciting when the elephants first appeared in the river about 100 yards away. The excitement disappeared a bit as the “handlers” brought the elephants closer and we realized they had chains on their necks and were eventually chained to the ground to stay in place so that the tourists were free to gawk and take photos.
Stayed 1 night in Jan 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Elephants save the day.. and the stay!
The Elephant experience (seeing them bathed and up close) was A++. The hotel is fine and the service is good. Food was just OK. Particularly at night, it is a beautiful facility - outdoors with the lighting in the pool area and the sound of the river rushing by. Unfortunately, the place next door had loud thumping trance club music blaring from about noon until 2AM on the one day/night we were there. It really almost ruined what should have been a more peaceful stay. They said it was just that one time (local holiday or something). Everyone was complaining and management definitely got the message. I would ask about it before I book again. But the Elephants!! The animals were so captivating that I found myself able to tune out the hideous music most of the time.
Stayed 1 night in Jan 2019

8/10 Good

Sharr

Liked: Staff & service
Disliked: Property conditions & facilities
Good view but run down.
Good area to view the elephants but could do with some TLC. Very dusty and seemed like it has been let go. River was in flood so elephants could not go to the river while we were there. Check on river heights before you book.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing about the hotel is that the view is beautiful. The room was very poor in all it’s aspects. The property needs refurbishment especially the rooms.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

SHAH

Liked: Cleanliness, staff & service
Great place to watch elephants.
It was very good location and it’s unique experience watching parade of almost 50 elephants and then bathing and doing lots of mischief in the river for two hours. Negative side of the stay - breakfast was very poor. Shower pressure in the bathroom was absolutely poor. Overall I will say that if you are nature lover then you will definitely enjoy this place.
Stayed 2 nights in Nov 2018

8/10 Good

STEPHEN

Liked: Cleanliness, room comfort
Good position But ..
Well positioned hotel, nice room but, As documented elsewhere you can not even go to the hotel before 4pm, The entrance lane is guarded and they will not let you past.This is a blatant tactic to force you to visit the elephant orphanage which is very very expensive.There is little else to do locally whilst you wait. Check in was very slow.The So called honeymoon suite was nothing special.The food was poor, the waiter spoke no English, even basic menu items. The most annoying was the on-site restaurant music, well thumping resonating bass line which started at 7am and could be heard through the hotel, Why ?? Once the elephants come to the river it is a great view from the hotel but overall I feel they could do much much better with what should be a fabulous property.
Stayed 1 night in Oct 2018