8/10 Good
John
Business traveler
Feb 14, 2024
Liked: Cleanliness, staff & service, room comfort
Maintenance Man to Room 412
I had a nice check in experience, the front desk clerk was friendly. The room looked nice and was clean. However, not all was good. The pillows and pillow cases seemed old and a bit worn. The main problems were in the bathroom and they were safety related. The toilet seat was so loose that it could be wiggled side to side several inches. My wife almost fell off the toilet when she sat down. I centered the seat and tightened it myself. Housekeeping had to have ignored this for a while before it got this bad. The safety bar in the shower pulled off of the top connector when I tried to steady myself while washing my feet. The set screw was not tightened at all. The design and materials of the safety bar were sub-standard. Luckily my wife and I did not have any accidents but it could have gone very badly. Also in the shower, one of the mounting brackets for a soap dispenser came off and fell on the floor. What appeared to be a good hotel experience ended up leaving us quite unsettled. Room 412 needs a visit from the maintenance man.
John
Stayed 1 night in Feb 2024