6/10 Okay
Laird
Traveled with family
Feb 9, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but bad experience
I’ve stayed at this hotel 3 times in the last 45 days. The hotel itself is nice with a good breakfast. It’s very conveniently located. On this particular occasion our experience was so great. Check in was good with friendly service and the room was clean and very large. After a long day a shower was in store except for the fact the bottle of body wash attached to the shower wall was completely empty. So I had to shower with shampoo which was no big deal. Nice dry I attempted to call the desk to request body wash only to find that the phone didn’t work. So I got dressed and went down the the desk for body wash and to advise the very nice lady there if the situation. She was very apologetic and offered different rooms. She was told no need for that and I returned to the room. That was a big mistake! About 11:30 pm all sorts of nonstarter coming from the room above. It sounded as if furniture was being dragged around and then picked up and dropped. This went on for about 30 minutes before my wife had to dress and go down to the desk, since we had no working phone. She was told by the night clerk that he thought when they checked in they might be a problem. The noise did stop shortly after but as many know once that happens you are just waiting there for it to start back and not much sleep was had.
Laird
Stayed 1 night in Feb 2024