The beach at the resort and the calm water for swimming are lovely. But this resort is poorly managed and it's too bad as the setting is amazing. There are a few really good staff here who are hardworking, welcoming and helpful. Many seem uninterested in their jobs or in serving the guests.
Not for you if you have trouble with stairs - there are lots of them.
Not for you if you like a quiet place. The restaurant loves to play the loud music they enjoy, but not all the guests seem to enjoy it.
Next door, on the public beach, are an unruly gang of guys who smoke dope all day, while renting out beach chairs etc. One night they played really loud music, disco level until 1am. Then the roosters start a few hours later.
I hope the General Manager - we were there for a week and never saw him - reads this and offers his staff some customer service training and praises the good ones (Ricky, Martin, Flavia and Jean).
Maybe pay the staff more, or do something to increase the level of service.
One morning our shower didn't work, the toilet flooded twice, then the water was off completely. Couldn't even brush our teeth. Went down to the bar to ask for some water and the bar manager insisted on charging me $5 USD for the bottle of water.
The office later apologized.
Do something about the gang next door. Feels unsafe over there. The resort advised us to call the police if we were troubled by the noise. Not helpful.
