4/10 Poor
Verified traveler
Nov 19, 2018
Disliked: Staff & service, property conditions & facilities
Travelers please be aware this b&b does not have elevator. Nor will anyone help you with your luggage. We asked if we can be switched to a lower floor room since we had big luggages and were told they only prepare the rooms that were booked. So we had to carry the big luggage to the 3rd floor. Although it was a quiet week day night with many empty rooms, they refused to make any effort to make it more convenient for their customers.
Our reservation says "breakfast included", but we later learned that we only have certain amount of allowance to use for breakfast. We would need to pay extra if we exceed that allowance. On top of that, they charge you a "service fee" for anything extra. We were never charged a service fee anywhere in Taiwan. This is not a common practice in Taiwan. We don't mind paying for service fee as long as good service was provided. But the truth is the service was pretty bad, and they forced you to pay this service fee.
The lobby area were supposed to be a cafe where you can read and eat/drink. We wanted to have some tea in the common area and were told no, you can only have tea in your room. This was before 7pm, all the lights in the cafe was shut off. The front desk lady unwillingly turned on some lights for us, and kept on mentioning that they close the cafe area early at night, making us felt that she just want us to leave so she can call it an early night. We do not feel welcomed at all and don't recommend this place.
Verified traveler
Stayed 1 night in Nov 2018