4/10 Poor
Zach
Traveled with family
Dec 21, 2023
Disliked: Cleanliness, room comfort
Very disappointing
It is not very clear that you won't be supplied with basics like soap and towels or toilet paper. Once I realised you have to buy them separately for the pointlessly low price of £1.99 I presumed you get them from the shop, which was shut at 5pm. It turned out, when I went the next day, that you buy the pack of essentials from reception. Why not tell me that on arrival so I could buy the pack immediately?
The toilet leaked and a heater didn't work. These both got fixed on the second day. Enough bedding for all the beds wasn't provided. I think they provide for the number of guests so it is tricky to use more than one pillow or change bed if your mattress is backbreakingly uncomfortable (which it is).
Our caravan ran out of water on the second day even though no one had taken a shower and we weren't able to do any washing up because they don't give you washing up liquid. So we were basically there with no water, a broken toilet and heater, no soap, no towels, no washing up liquid or enough bedding.
I don't mind camping but why not advertise it as such when you book the largest most expensive caravan you offer?
No entertainment either so we spent the night in our caravan with a broken heater. Just a bit of a joke really. Why not up the price by a couple of quid and provide a few basics? Or be clearer about it?
Not impressed. It was our Christmas holiday.
Zach
Stayed 2 nights in Dec 2023