6/10 Okay
Redferd
Jan 25, 2024
Liked: Property conditions & facilities, room comfort
Disappointed
On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it.
Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price.
The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.
Redferd
Stayed 1 night in Jan 2024