2/10 Terrible
Sarah
Traveled with family
Feb 5, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and falsely advertised.
Really unimpressed.
There are 4 options to book. Single, double, twin and quad rooms. All are named as "rooms" however on the app when booking the quad room pictures show three interconnecting rooms, a living area, a twin and a double room. This is why I booked. Travelling with my young daughter and elderly mother we needed the separate sleeping areas. Upon check in, 2 people at the bar in front of me, so I waited patiently for the staff to get to me. When it came to being at the front of the queue they started pouring drinks for punters sat on a table near to this that had not left their seats, yet were being served before. No, "we'll be with you in a minute" or anything. No acknowledgement at all.
Once I had the key and we made our way across the car park to get settled, I open the door to our accommodation to find one large room with two single beds and a double. Not at all what was advertised on the app at time of booking. I go to speak to staff and they explain they have 2 quad rooms. The 1 pictured online and the 1 they put us in. They could not move us as had other people in the other room. I took this up with Hotels.com via chat and found them no help whatsoever. As we had "booked just one room"
Hotels.com uninterested in the false advertisement on their site.
There was a boiler whirring in the room which meant none of us slept. window wide open yet all of us too hot. The bathroom was in a horrid state. mould and very poorly cleaned. I could go on.
Sarah
Stayed 1 night in Feb 2024
