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The Pacific Sutera Hotel

5.0 star property
5-star luxury resort near Sutera Harbour, connected to the convention center

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The Pacific Sutera Hotel

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, sun loungers
Exterior
Memory foam beds, minibar, in-room safe, desk
Daily buffet breakfast (MYR 65 per person)
Restaurant

Overview of The Pacific Sutera Hotel

Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • On private beachOn private beachOn private beach
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Popular LocationSutera Harbour5 min walk
  • Popular LocationImago Shopping Mall17 min walk
  • Popular LocationJesselton Point Ferry Terminal5 min drive
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)11 min drive

Room options

View all photos for Deluxe Golf View (Malaysian Residents)

Deluxe Golf View (Malaysian Residents) | Memory foam beds, minibar, in-room safe, desk

Deluxe Golf View (Malaysian Residents)

  • 355 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View (Malaysian Residents)

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View (Malaysian Residents)

  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Golf View

Memory foam beds, minibar, in-room safe, desk

Deluxe Golf View

  • 355 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View

  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

View from property
The Magellan Sutera Resort
On private beach
Pool
Hot Tub
Spa
4.2 out of 5, Very Good, (1000)
The price is $136
per night
$150 total
includes taxes & fees
May 16 - May 17
The Magellan Sutera Resort

About the neighborhood

Kota Kinabalu

Beachside getaway.With a stay at this Downtown Kota Kinabalu resort, you'll be within half a mile (1 km) of Sutera Harbour and 2 miles (3 km) of Sabah State Mosque. Imago Shopping Mall and Anjung Samudera are also within 2 miles (3 km).
View more Resorts in Kota KinabaluOpens in a new window

What's nearby

  • Sutera Harbour - 5 min walk
  • Imago Shopping Mall - 17 min walk
  • Gaya Street Sunday Market - 4 min drive
  • Jesselton Point Ferry Terminal - 5 min drive
  • Centre Point - 5 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive

Restaurants

  • Pacific Café - 3 min walk
  • Jamal Salim Curry House & Catering - 15 min walk
  • Buginese Grill Fish - 20 min walk
  • Horizons - 2 min walk
  • Restoran Halimah Nasi Kandar Royal - 10 min walk

About this property

The Pacific Sutera Hotel

5-star luxury resort near Sutera Harbour, connected to the convention center
Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts, and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kota Kinabalu resort.

  • 1 building
  • 500 guestrooms or units
  • 12 levels
  • Meeting rooms
  • Built in 1999
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27 holes of golf
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator
  • Grab bar near toilet
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LCD TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MYR 299
  • New Year's Eve (31 December) Gala Dinner per child: MYR 99 (from 7 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

How close is The Pacific Sutera Hotel to the airport?

The Pacific Sutera Hotel is 4.1 mi (12-min drive) away from the Kota Kinabalu Intl. Airport (BKI) airport, the closest popular airport to the property.

How much does it cost to stay at The Pacific Sutera Hotel?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on May 13, 2024 start from $139.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Pacific Sutera Hotel have an airport shuttle?

Airport shuttle services are not available at The Pacific Sutera Hotel.

How close is The Pacific Sutera Hotel to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does The Pacific Sutera Hotel offer free breakfast?

Free breakfast isn’t provided at The Pacific Sutera Hotel, but buffet breakfast is offered for a fee of MYR 65 for adults and MYR 32.5 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at The Pacific Sutera Hotel?

No, there is no casino at this resort.

What time is check-in at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Pacific Sutera Hotel?

This resort offers free self parking.

Does The Pacific Sutera Hotel have a pool?

The Pacific Sutera Hotel features 3 outdoor pools and a children's pool.

Does The Pacific Sutera Hotel have a spa?

Pamper yourself with a day at Body Senses By Mandara, where you can enjoy aromatherapy, massages, and facials.

How close is The Pacific Sutera Hotel to downtown Kota Kinabalu?

The Pacific Sutera Hotel is 0.4 mi away from Kampung Sembulan Baru.

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 433 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

klaus

Stayed 4 nights in Jan 2024

8/10 Good

yong kyun

Stayed 4 nights in Dec 2023

8/10 Good

Jeonghyun

Stayed 1 night in Dec 2023

10/10 Excellent

Enn Lun

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

6/10 Okay

Renee, Leicester

Traveled with group
Liked: Staff & service
Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax
Stayed 3 nights in Nov 2023

10/10 Excellent

WIRA AZLAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

YONGHO

Stayed 2 nights in Nov 2023

2/10 Terrible

Joakim

Stayed 1 night in Oct 2023

2/10 Terrible

Catherine

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Too old, need renovation
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and efficient staff
Stayed 1 night in Sep 2023