4/10 Poor
Liew
Traveled with group, Business traveler
Jan 24, 2024
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It is kind of inconvience for the stay as the area is huge, you need travel from one place to another just to get into your room. BUT you will surprise to see there is private steam room or jaccuzi in your master bedroom, which is first of it kind compare with other hotel suite. BUT then i am VERY unhappy with how they spam us with their never end whatsapp message. which they have NO RIGHTS to contact us in such way. Our phone number for sure has been abused. There is lot of other way to communicate with customer, but kindly ask for permission before you choose to do that, keep sending us repeated msg or even promoting your SPA with diffirent number does not help us felt we get spammed by the hotel. But staff are helpful here, sadly maybe the way how their management choose to operate included sending us all those unwanted message is questionable, kindly review. This is the first hotel that doing such, even AFTER we inform them please do NOT bothering us anymore but they STILL doing it.