8/10 Good
Judith
Feb 2, 2024
Liked: Cleanliness, staff & service
We had a few issues when we first arrived and spoke to a customers services lady the next morning. This hotel takes customer service extremely seriously! She reported the issues to the relevant department managers, who not only rectified the issues, but took the time to meet with us to discuss them, ask our opinions on what they could do further and generally made us feel that are comments were not only valued but welcomed too.What started off a little wobbly, ended up being a very good holiday.
Full praise to the management team and all the wonderful staff.
Judith
Stayed 6 nights in Jan 2024