4/10 Poor
timothy
Traveled with partner
Jan 28, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 3:45 and their was absolutely nobody in the lobby or the desk. There was no sign explaining why. After nearly 15 minutes my husband came to see what was taking so long. I had been ringing the bell on the counter and calling out but got no response. After we waited another 5 or more minutes I became concerned that there may be "foul play" invoved and I was ready to call the police. My husband found a phone number for the hotel and called. The man who answered said their computer was not working and he was offsite trying to get it working. He said he would be back soon. About 15 minutes later he arrived and there was a woman with him. One of them should have stayed to explain their absence, don't you think? Once we were checked in and went to our room, my husband went to use the bathroom. When he lifted the toilet lid the inside rim was covered in feces. He also noted that the floor had not been cleaned. We called the front desk and two men came to clean the toilet and mop the floor. ( The bathtub was in need of replacing or reglazing.. It looked really dirty, but it was just where the finish had worn away. We were uncomfortable with the cleanliness of the place so we didn't use the coffee maker in the room, or have breakfast in the lobby. We checked out at 7:30 am and went to a restaurant for coffee etc. Although there is a sign in front of the hotel saying not to smoke within 25 feet of the building, I had to step around dozens of buts at the door.
timothy
Stayed 1 night in Jan 2024