4/10 Poor
Petra
Traveled with family and small children
Jan 23, 2024
Disliked: Cleanliness, property conditions & facilities
We paid for our family to stay for three nights at a total of $1499! For this amount of money we expected a high quality establishment.
Unfortunately I was disappointed from check in, you would think with five people we would get at least two little milks upon check in so everyone can have a hot drink in the morning. But no it was still your standard one, even though we paied extra to have five people?
The room itself was a good size with a nice tv. Thats where it ends. Beds- absolutely awful. Great a dishwasher! But no dish powder to use it 🤔
Nice private courtyard, but it had broken plastic chairs with sharp edges, not great safety for our four year old. The shower leaked, the shower liner was all cracked and when we turned the jets on for the ‘spa bath’ it smelled so bad we couldn’t even use it. The toilet wasn’t fixed in place properly and moved. There was some sort of sticky residue all down the cuboard door where the hinges are. There was only three large plates allocated, so our $500 a night didn’t even allow us to all eat together??? And while the pool was lovely the safety lock didn’t even work which meant my four yr old could open it as he pleased, ah what? We decided to leave after only two nights for health and safety reasons. I requested a refund for the last night since we had to pay for a play elsewhere due to the let down of their facilities, but have yet to receive a response. Not impressed.
Petra
Stayed 3 nights in Jan 2024