"nice stay overall. bathroom tight toilet right next to the toilet paper roll had to lean on them to use the toilet. breakfast was average at best. " More
Heart of Hartford
At this Downtown Hartford hotel, you'll be within a 5-minute walk of XL Center and Bushnell Park. Hartford Symphony Orchestra and Hartford Downtown Farmers Market are also within half a mile (1 km).
Renovated in 2016
This hotel doesn't skimp on freebies - guests receive free full breakfast and free WiFi. Traveling on business? Take advantage of the 2 conference rooms, business center, and express check-out. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.
Mar 23, 2024 by Marketing Manager
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are glad to hear that you had a nice overall stay with us. We apologize for any inconvenience you experienced with the bathroom layout and will certainly take your feedback into consideration for future improvements. We strive to provide a comfortable and pleasant experience for all our guests, and we appreciate your comments as they help us in our continuous efforts to enhance our guest experience. Thank you again for choosing to stay with us.
Feb 20, 2024 by Marketing Manager
Thank you for your kind review of The Capitol Hotel, Ascend Hotel Collection! We're delighted to hear that you had a pleasant stay with us. Our team takes great pride in providing excellent service, and we're glad that it left a positive impression on you. Should your travels bring you back to our area, we would be honored to welcome you once again for another enjoyable experience at our hotel.
Oct 9, 2023 by Director of Sales
Terry,Thank you for your kind words about our staff. It is always nice to receive positive feedback from valued guests like yourself. Again, thank you for your business and for being our guest. Yours in Hospitality,
Jul 26, 2023 by Angel
Thank you for your feedback it is very important to us. We do apologize for failing to exceed your expectations. We will work diligently to make the necessary changes to make the property better.
Aug 21, 2023 by Director of Sales
Thank you for taking the time to submit a review regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I understand how having issues during your stay can be an unpleasant experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Jun 8, 2023 by Angel
We appreciate your feedback it is very important to us.
Oct 21, 2022 by Angel
Thank you for your feedback it is very important to us.
Apr 28, 2022 by Jake Shepherd - General Manager
So glad to hear you enjoyed your stay with us Wesley. We all hope to welcome you back soon.
There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. A business center and 2 meeting rooms are available. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly The Capitol Hotel, Ascend Hotel Collection. Parking is available for a fee. A complete renovation of The Capitol Hotel, Ascend Hotel Collection was completed in 2016. This Hartford hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed
Self parking (surcharge)
The Capitol Hotel, Ascend Hotel Collection offers 96 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.