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Sofitel Hangzhou Westlake

5.0 star property
5-star luxury hotel near West Lake, connected to a shopping center

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Photo gallery for Sofitel Hangzhou Westlake

Pub
Garden
City view
3 restaurants, breakfast served
Exterior
Reviews
8.2

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
  • Popular LocationWest Lake1 min walk
  • Popular LocationBroken Bridge3 min drive
  • Popular LocationHangzhou Tower Shopping Mall4 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)33 min drive

Room options

View all photos for Luxury King Room

Luxury King Room | 1 bedroom, premium bedding, down comforters, minibar

Luxury King Room

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior King Room

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

View from room

Junior Suite, 1 King Bed

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Prestige)

  • 861 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

View from room

Superior Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds, City View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed, Business Lounge Access

View from room

Luxury Room, 1 King Bed, Business Lounge Access

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury City View King Room

View from room

Luxury City View King Room

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Business Lounge Access, City View

View from room

Luxury Room, 1 King Bed, Business Lounge Access, City View

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior City View King Room

Superior City View King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior City View King Room

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Shangri-La Hangzhou
Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very Good, (212)
The price is $124
per night
$145 total
includes taxes & fees
May 16 - May 17
Shangri-La Hangzhou

About the neighborhood

Hangzhou

Central Hangzhou getaway .With a stay at this Shangcheng hotel, you'll be within half a mile (1 km) of West Lake and 2 miles (3 km) of Broken Bridge. Wulin Square and Hangzhou Tower Shopping Mall are also within 3 miles (5 km).

What's nearby

  • West Lake - 1 min walk
  • Broken Bridge - 3 min drive
  • Hangzhou Tower Shopping Mall - 4 min drive
  • Hangzhou China Silk Town - 4 min drive
  • Lingyin Temple - 9 min drive

Getting around

  • Ding'an Road Station - 7 min walk
  • Hangzhou Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • 星巴克 - 4 min walk
  • 陆记饭庄 - 6 min walk
  • 初居食屋 - 4 min walk
  • 涌金楼 - 3 min walk
  • 岩伸海鲜 - 5 min walk

About this property

Sofitel Hangzhou Westlake

5-star luxury hotel near West Lake, connected to a shopping center
Sofitel Hangzhou Westlake offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center, meeting rooms, and limo/town car service are available. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the luxury Sofitel Hangzhou Westlake. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 1 building
  • 233 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Meeting rooms
  • Childcare (free)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Sofitel Hangzhou Westlake offers 233 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Free babysitting
  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 182 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Hangzhou Westlake

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 3000

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 182 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

How close is Sofitel Hangzhou Westlake to the airport?

Sofitel Hangzhou Westlake is 17.9 mi (34-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Sofitel Hangzhou Westlake?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on May 5, 2024 start from $125.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sofitel Hangzhou Westlake have an airport shuttle?

Sofitel Hangzhou Westlake offers an airport shuttle 24 hours a day, on request, for a charge of CNY 550 per vehicle, one-way.

Does Sofitel Hangzhou Westlake offer free breakfast?

Free breakfast isn’t provided at Sofitel Hangzhou Westlake, but buffet breakfast is offered for a fee of CNY 182 per person.

Is there a casino at Sofitel Hangzhou Westlake?

No, there is no casino at this hotel.

What time is check-in at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; Check-in end time: noon.

Is there free parking at Sofitel Hangzhou Westlake?

This hotel offers free self parking.

Does Sofitel Hangzhou Westlake have a pool?

Sofitel Hangzhou Westlake features an indoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Sofitel Hangzhou Westlake have a restaurant?

Yes, there are 3 restaurants on site.

Does Sofitel Hangzhou Westlake have a spa?

There are no spa services available at this hotel.

How close is Sofitel Hangzhou Westlake to downtown Hangzhou?

Sofitel Hangzhou Westlake is 2.1 mi away from Hangzhou.

Sofitel Hangzhou Westlake Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 159 out of 393 reviews" "
Rating 8 - Good. 158 out of 393 reviews" "
Rating 6 - Okay. 39 out of 393 reviews" "
Rating 4 - Poor. 27 out of 393 reviews" "
Rating 2 - Terrible. 10 out of 393 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kim Hua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy Experience
The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near West lake
Stayed 1 night in Nov 2023

8/10 Good

Luwei

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jianlong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10/10 Excellent

Jun Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bruce

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were more than accommodating. They helped make my stay enjoyable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophie

Stayed 2 nights in May 2023

10/10 Excellent

Huang

Stayed 1 night in Jun 2023

8/10 Good

Ying

Stayed 1 night in May 2023