8/10 Good
Kristi
Traveled with family
Jan 6, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Booked thru Expedia for a family room with three beds. When I arrived, they told me I have two rooms with two double beds only. That was not what I reserved, because my teenagers cannot share a bed. They told me the transaction did not go through the first time, so they made it a two rooms to upgrade us. I told them I don’t need an upgrade, I needed a room with 3 beds. I also asked when they found out the room I booked became unavailable, they should have contacted me instead of making this arrangement.
And they offered either I took the 2 double rooms or they refund me and leave. Where should I stay if I leave? That was not the solution. I asked them if they have rollaway bed. They told me they don’t. After another 15 minutes pass by that I struggled to figure out what should I do. Another agent walked up and said they have rollaway bed. Nice. Of course I need to work with my teens so the one sleeping in the rollaway bed won’t feel like we are unfair.
During the stay, staff are very nice and helpful. Train station Dampoort isn’t a main station therefore will need to transfer train if heading to Bruges or Brussels. Seems like not a big deal but if missed a train, it means another 30 minutes wait.
Breakfast is minimal with bread, pound cake, juices, coffee, scrambled eggs, bacon, beans, sausages, cheese, ham. But after a few days. I got tired of it.
The rooms were cleaned when we got it the first day. But then I spotted some black dot like sesame seed size.
Kristi
Stayed 7 nights in Dec 2023
