We had a reasonable size room with two queen beds, the bed and pillows were super comfortable - I would probably stay again based purely on that!
The hotel is in a good location and we have lovely views from our balcony. The room had a small kitchenette with a microwave and fridge.
There is an indoor pool and spa, which we made good use of, even in the cold weather. Breakfast was included for the duration of our stay - though the food wasn't anything to rave about.
The staff at reception and in the breakfast room were not the most helpful or friendly, though having said that they weren't rude. I did ask for change for the laundry on one occasion, and the man at the desk made me feel like it was a massive inconvenience - and this was after I had initially been waiting for 5 minutes while he was on a personal call in the adjacent room. I did however find the maintenance staff to be very friendly - they were working on various things around the property during out stay.
My only frustration, and this could be just something with Best Western, is that 3 weeks after checking out, I am still waiting for my holding deposit to be released on my credit card.