4/10 Poor
WILLIAM, Fond du Lac
Traveled with family
Mar 17, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool area, especially the hot tub. We always look forward to a hot tub night. Upon entering we noticed a yellowish color on the bottom and jokingly said it was urine. I pushed the button and immediately the area began to foam. My son(11) got a little foam in his mouth. It happens! Yet, he said he began to complain of headache and got out. He was in the hot tub for about 8 minutes.
My wife and I hung out for another 5 minutes when I felt an itchy sensation all over my skin. At this point, it was becoming too thick and toxic. We got out.
That same night my son began to complain that his skin was rashy. Definitely real tears! We all rinsed off in the shower and applied body cream. Interestingly, we noticed that “All” our body hair on our legs and arms disappeared. My boy was quite upset.
Upon checking out I mentioned to the staff manager of our disappointing issue we pool area and she would handle the situation, due to other customer complaints.
It should be noted that we continued to itch for the next two days. Thank goodness this occurred at the end of our vacation.
Hopefully the business will remedy the situation and address the problem. Luckily for us, all wounds are healed and tears have dissipated. Our hair will grow back.
This will definitely be a conversation point of our vacation.
WILLIAM
Stayed 1 night in Mar 2024