4/10 Poor
Ian
Mar 26, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stress
Air conditioning stuck on 25degrees and full fan when we arrived . As we had had a very early start to travel we opened the doors to outside and with sea breeze was fine to have an hours sleep after unpacking . We reported the issue to reception . An hour later , after 4 people had been in and 3 video calls we had no air conditioning . As it was now 6pm we headed out for food and left them to it . Returned at 11pm to no air conditioning . After another farce and only after insisting I wanted a new room for the night so could sleep was I offered one . Wednesday evening it sounded like room next to mine was partying until 1am , so could not sleep . Tuesday only 2 people around pool but all loungers had used towels on . Wednesday no clean towels for pool . Very long wait for food in restaurant even though nearly empty and food arrived barely warm . Checked out Thursday morning and moved to a different hotel . Never in nearly 30 years of travel have I felt the need to move hotel . Could be good hotel if managed better . Young lady on reception was superb , a big thank you to her for her help and understanding .
Ian
Stayed 5 nights in Mar 2024