6/10 Okay
Shelby
Feb 6, 2024
Liked: Cleanliness
Employees are untrained in hospitality mean n rude
The woman at the front desk should not be working the front desk. She really should not be in charge of people. I heard from multiple people that she was just plain mean. They don’t communicate very well with each other. Housekeeping forgot to bring me towels which was literally not a big deal. I just called to the front desk and ask for towels. Apparently the lady at the front desk was screaming and yelling at the housekeeping for forgetting my towels, which made the housekeeping come to my door angry. Asking me why I had the nerve to call and ask for towels. When I went to the front desk about it and told her that it was not a big deal for the towels. I don’t understand why she’s yelling at everybody. She told me it was my fault. That I should’ve left my room while they were cleaning and they could’ve done a complete job. Literally everything was fine except for missing towels and I really was not making a big deal out of it. Housekeeping was cool and came apologized and kept pushing. Everything is good at the hotel, but I probably won’t stay there again because I don’t wanna have to deal with that interaction with the lady at the front desk. I had like two other bad interactions with her, but this is the one that made me leave.
Shelby
Stayed 2 nights in Dec 2023