Mercure Carcassonne la Cite Hotel

4.0 star property
4-star hotel near Chateau Comtal

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Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed  for 2 people | In-room safe, desk, blackout drapes, soundproofing
Breakfast, lunch, dinner served; local cuisine
Garden
Breakfast, lunch, dinner served; local cuisine
Breakfast, lunch, dinner served; local cuisine
Reviews
9.4

Exceptional

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Parking included
  • LaundryLaundryLaundry

Explore the area

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Popular LocationChateau Comtal4 min walk
  • Popular LocationNarbonnaise Gate5 min walk
  • Popular LocationLe Musee de la Torture de Carcassone6 min walk
  • AirportCarcassonne (CCF-Pays Cathare)18 min drive

Room options

Privilege Room - a double bed and a trundle bed for 2 people

  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

Twin Room, Classic Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Privilege Room - two single beds and a trundle bed for 2 people

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Similar properties

About the neighborhood

Carcassonne

Heart of Carcassonne.Within a 5-minute walk of the hotel, you'll find Chateau Comtal and Narbonnaise Gate. Le Musee de la Torture de Carcassone and Aude Gate are also within half a mile (1 km).

What's nearby

  • Chateau Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Le Musee de la Torture de Carcassone - 6 min walk
  • Aude Gate - 7 min walk
  • Basilica of St. Nazaire and St. Celse - 9 min walk

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • Restaurant Adelaïde - 7 min walk
  • Le Trouvère - 6 min walk
  • Maison du Cassoulet - 7 min walk
  • L'Escargot - 7 min walk
  • La Taverne du Chateau - 6 min walk

About this property

Mercure Carcassonne la Cite Hotel

4-star hotel near Chateau Comtal
Mercure Carcassonne la Cite Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Carcassonne la Cite Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Carcassonne hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Carcassonne la Cite Hotel offers 80 accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, ANCV Chèques-vacances, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

How close is Mercure Carcassonne la Cite Hotel to the airport?

Mercure Carcassonne la Cite Hotel is 6.5 mi (17-min drive) away from the Carcassonne (CCF-Pays Cathare) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of May 1, 2024, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on May 26, 2024 start from $118.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Carcassonne la Cite Hotel have an airport shuttle?

Airport shuttle services are not available at Mercure Carcassonne la Cite Hotel.

Does Mercure Carcassonne la Cite Hotel offer free breakfast?

Free breakfast isn’t provided at Mercure Carcassonne la Cite Hotel, but buffet breakfast is offered for a fee of EUR 18 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a casino at Mercure Carcassonne la Cite Hotel?

No, there is no casino at this hotel.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Mercure Carcassonne la Cite Hotel?

This hotel offers free self parking.

Does Mercure Carcassonne la Cite Hotel have a pool?

Mercure Carcassonne la Cite Hotel features a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 8:30 PM.

Does Mercure Carcassonne la Cite Hotel have a restaurant?

Mercure Carcassonne la Cite Hotel is home to La Vicomté, which features local cuisine.

Does Mercure Carcassonne la Cite Hotel have a spa?

There are no spa services available at this hotel.

How close is Mercure Carcassonne la Cite Hotel to downtown Carcassonne?

Mercure Carcassonne la Cite Hotel is 1 mi away from Carcassonne.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 85 reviews" "
Rating 8 - Good. 15 out of 85 reviews" "
Rating 6 - Okay. 4 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2023

10/10 Excellent

Varaporn Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience
We love the room. It was spacious room with the view of Carcassonne Fortress. We enjoy our trip. Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa, Reno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mark, Frome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed to explore Old City and new town on foot. Unusual to find a hotel so close that includes parking on site.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed by the facilities and particularly the excellent staff - friendly, helpful and kind !.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. There are only 3/4 taxis in the area and on arrival at the airport we could not get one. We rang the hotel who arranged it. The staff told us they were going to undertake a major renovation over the winter. We have stayed before here and could not fault it. In terms of location it’s immediately below the castle and a five minute walk.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location for touring the old town
Right outside the old town. Minutes of walk to the gate. Room was a bit small but clean. Free parking but breakfast was a little expensive.
Stayed 1 night in Sep 2023

10/10 Excellent

seung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was delayed yet staff very friendly. Overall a good stay and comfortable surroundings.
Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023