4/10 Poor
Joel
Jan 24, 2024
Disliked: Cleanliness, staff & service
Check in process took 40 mins so digital keys and online check in process wasn't fully operating/helpful for late at night (wasn't staffed 24/7 which is what the listing said. Well after paying for booking an email came saying no 24 hour front desk anymore (main reason I chose here).
Pics in the hotel listing are misleading in that they show windows in rooms that appear to open towards outside of building like normal windows but they only face the hallway/common area.
Floors in my solo room were not cleaned before I got here - many different hair types on floor - bloody gross. Ceiling fan very dirty also. Air conditioning split system unit is on but remote not available so can't adjust climate control. Square vent next to AC unit expels very warm air through a very dirty opening and it can't be controlled from room so overall the room was quite uncomfortable and stuffy. Who pumps warm air and unadjustable air-con air into a room simultaneously, in the tropics, during a heat wave?!
Hotel says that they conduct daily housekeeping but this was not the case for my room (2 night stay). Small waste bin in room not emptied and it was full as by the door to room.
Also, there is a patch of mold on the wall just below and to the right of air conditioning unit.
Have taken pictures of all of this to show (if interested) that I am not exaggerating.
Generally the complex is quite loud with large gaps at bottom of room doors allowing sound to echo across polished concrete floors