There was a problem with the elevator, which prevented access to the main entrance of the place. All entrances to the building had access via a security code (no physical keys). While everything was working fine, it was great. The day the elevator broke, I realized that access to the place via the stairs led to the emergency exit. Which had a different code from the main door.
This code was never shared with me, they never made sure to let me know what it was, even though they had my email and phone number.
The worst part of it all is that nobody answered the phone when I tried to contact them, I was unable to enter the apartment for a day and nobody took responsibility.
The attention was a disaster, if you happen to have any inconvenience outside of regular hours, nobody answers and you have no kind of help. Clearly, this is not a 5-star service as they advertise.
I hope the platform takes action with this place