2/10 Terrible
Annabel
Traveled with family
Jan 4, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were very unimpressed. After reading the reveiws and descriptions of the hotel that said it was the best hotel for staying outside to avoid Bruges prices but the best for travelling to Bruges, we were thoroughly dissappionted. The taxis were advertised online for 20 euro but when we arrived we were told they were 50-60 euro. We asked about the 'local' bus that was supposedly outside the hotel, it was a half an hour walk. We tried to drive into Bruges but the traffic was awful and the parking was the same....everywhere was full and we tried 9 car parks (however that may have been due to the christmas market so we understand it may not always be that busy...) The hotel was in the middle of nowhere and served nothing but breakfast, a vending machine, a microwave and frozen pizza and pasta ready meals that they passed off as dinner for an extortinate rate, something that was not explained on the website. The members of staff were not very friendly, they made us feel like an inconvenience and we were met with eye rolls, huffs and questions when we wanted to order 2 glasses of wine...? We were on holiday and wanted to make the most of it and it made them money so not sure why the fuss. The hotel was easy to find and the room was clean but that's the only good thing I can say. I understand it is the Ibis Budget, but even budget should have polite staff, clearly advertised dinner options and staff that are friendly. We will not be booking again, very dissappointed.
Annabel
Stayed 2 nights in Dec 2023