Hotel Hacienda Paradise by BFH

3.5 star property
3.5-star Colonial hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Hacienda Paradise by BFH

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
Standard Room | Premium bedding, in-room safe, individually decorated
Reception
Superior Double Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Reviews
8.6

Excellent

Popular amenities

  • Breakfast included
  • SpaSpaSpa
  • Pool
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi

Explore the neighborhood

Map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationMamitas Beach7 min walk
  • Popular LocationPlaya del Carmen Main Beach8 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

Standard Double Room

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Superior Double Room

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Superior Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

Twin Room Standard

  • Sleeps 2
  • 2 Twin Bed(s)

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

Twin Room Standard

  • Sleeps 2
  • 2 Twin Bed(s)

Similar properties

About the neighborhood

Playa del Carmen

Seaside stay .A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Alegría Shopping Mall and within a 5-minute walk of Quinta Avenida. Mamitas Beach and Playa del Carmen Main Beach are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 2 min walk
  • Mamitas Beach - 7 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Bloody Mary Food Drinks & Rock - 2 min walk
  • Señor Frogs - 2 min walk
  • McCarthy's Irish Pub - Playa del Carmen - 2 min walk
  • Ambasciata d'Italia Ristorante - 2 min walk
  • La Vaca Gaucha - 2 min walk

About this property

Hotel Hacienda Paradise by BFH

3.5-star Colonial hotel near Quinta Avenida
Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, spa services, and a library are also featured at Hotel Hacienda Paradise by BFH.

Smoking is allowed in designated areas at this Colonial Playa del Carmen hotel.

  • 1 building
  • 33 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • ATM
  • Smoking in designated areas
  • Dining venue
Hotel Hacienda Paradise by BFH offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Cable television is provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

Property amenities

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Paradise by BFH

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
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Hotel Hacienda Paradise
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Frequently asked questions

How close is Hotel Hacienda Paradise by BFH to the airport?

Hotel Hacienda Paradise by BFH is 22.4 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Hacienda Paradise by BFH?

As of May 11, 2024, prices found for a 1-night stay for 2 adults at Hotel Hacienda Paradise by BFH on May 12, 2024 start from $156.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Hacienda Paradise by BFH have an airport shuttle?

Airport shuttle services are not available at Hotel Hacienda Paradise by BFH.

How close is Hotel Hacienda Paradise by BFH to the beach?

This hotel is a short 7-minute walk from Mamitas Beach and 8-minute walk from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Hotel Hacienda Paradise by BFH offer free breakfast?

Hotel Hacienda Paradise by BFH offers free continental breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hotel Hacienda Paradise by BFH?

No, there is no casino at this hotel, but Riviera Gran Casino (8-min walk) is nearby.

What time is check-in at Hotel Hacienda Paradise by BFH?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hotel Hacienda Paradise by BFH?

Free parking is not available at this hotel.

Does Hotel Hacienda Paradise by BFH have a pool?

Hotel Hacienda Paradise by BFH features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Hotel Hacienda Paradise by BFH have a restaurant?

Hotel Hacienda Paradise by BFH is home to Coloretta, which features a poolside location.

Does Hotel Hacienda Paradise by BFH have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages, reflexology, and facials.

How close is Hotel Hacienda Paradise by BFH to downtown Playa del Carmen?

Hotel Hacienda Paradise by BFH is 0.2 mi away from Playa del Carmen.

Hotel Hacienda Paradise by BFH Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 438 reviews" "
Rating 8 - Good. 144 out of 438 reviews" "
Rating 6 - Okay. 35 out of 438 reviews" "
Rating 4 - Poor. 14 out of 438 reviews" "
Rating 2 - Terrible. 16 out of 438 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Rajen

Business traveler, Traveled with family
Liked: Staff & service
The breakfast employees very disorganized
Stayed 9 nights in Jan 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

2/10 Terrible

Breanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deplorable Hotel-DO NOT STAY HERE
DO NOT STAY HERE!!! Pro: proximity to 5th st Con: Electrical: plugs/wires hanging from outlet behind bed. Very few plugs. Filthy: sheets were stained/dingy. Walls were black with dust Housekeeping: Didn’t replace sheets when taken. Didn’t leave extra TP. Didn’t actually clean anything. stored cart in front of our door instead of storage cubby. Linens: stained, had holes in them, had to ask for clean ones or replacements when taken by housekeeping. No washcloths or hand towels. 2 towels/bathmats for 4 nights. Pillows lumpy and old. Furniture: bench cushion filthy and hard. Headboard unattached to bed so it constantly hit wall. Mattress was old springs stabbed back all week and bed was sunken in. Bed squeaked with every move. Plumbing: no hot water or pressure the first 24 hours. Asked for it to be fixed and got semi hot after 20 minute warm Up and then scalding with no in between for the rest of the stay. Water pressure was horrible. Toilets don’t flush and require multiple flushes. Staff tried to tell me how to fix the issue with their hotel and refused to fix issue. Patio: employees smoking outside our patio, stones stacked up side of patio and popcorn bags full of gravel was view. Patio door didn’t slide-had to force open. Breakfast: spoiled fruit and a piece of toast. Had to pay to take coffee to room Temps: Poor control and ventilation. Armoire: broken/unusable inside bottom Amenities: no bottled water available Noise: very loud until 3am
Bags full of gravel and stone wall for project left untouched entire stay.
“Breakfast” despite board saying eggs and other items. Anything more costs money.
Outlet behind bed with exposed wires. Only outlet available for one half of room. Unsafe!
Stayed 4 nights in Dec 2023

4/10 Poor

Rob

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We got there for a 4 night stay. Upon arrival tv, didn’t work, air conditioning did’t work, and had no hot water. We were told maintenance would be there in 20 minutes. An hour and a half later they showed up and fixed air conditioning and half way fixed tv. We had cold showers for two days at which point we had luke warm showers. On the third day there was no propane so no hot breakfast. Location is great though. We had stayed there before and would consider again.
Stayed 4 nights in Dec 2023

2/10 Terrible

CHIRAG

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be blacklisted. Our family vacation experience was disaster staying at the hotel since we checked in day 1. We were starting from low bar as our first choice hotel fell through turned out to be scam booking through Expedia. To our dismay there was no hot water available, for entire 5 days of our trip. Cockroaches in bathroom in each of the 3 rooms, all rooms had musty odor, towels provided had stains looked like blood, no phone in room, no microwave. We were stuck and out of luck as everything else was sold out. Location is convenient to Playa beaches and downtown area. how do you run hotel with no hot water ? Expedia needs to do better job listing properties on their site, vet out reviews as of writing review property had 8.6 rating which is scam. do not book even as last option.
Stayed 4 nights in Dec 2023

4/10 Poor

Shawn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I can honestly say this is probably the worst hotel I have ever stayed at. There was no hot water for the first two days of my stay. Even after they "fixed" the issue, the hot water was not hot, it was more lukewarm. Pros: - The front desk staff were helpful and pleasant to speak with. - The free morning breakfast was good. Each day there were changes to the menu. Cons: - No hot water for two days and lukewarm afterwards. - Do not stay in the rooms by the restaurant because they play music early in the morning (around 7:15am) which can be heard in the room. - The sheets and towels had stains on them. - No shower gel or shampoo is provided. - The bed was not comfortable. It was very firm. All in all, I would not recommend this hotel.
Stayed 8 nights in Dec 2023

4/10 Poor

daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Omg no fridge In Cancun no coffee machine .. The restuarant , ,get this they charge for cream for coffee then turned it into a great big deal .... waitress was lacking people skills !! blocks from the beach stay away
Stayed 13 nights in Nov 2023

2/10 Terrible

Robin

Traveled with family
Disliked: Staff & service, property conditions & facilities
Desk clerks didn’t know how to locate our reservation even with the reservation number. Door to our room stuck on floor with door only half open, had to be bumped with your shoulder to open all the way. They left their cleaning carts and other junk piled next to our room door. The grounds were in a state of disrepair and the pool needed cleaning. The desk clerks failed to mention the continental breakfast or what was included, when I ask for milk for my coffee they told me that was not included, it would be 10 pesos more. Their juice wasn’t juice, but it was included. I’ve stayed in over 20 hotels in Playa and I can say this was my worst experience. We checked out after one night and found much better accommodations for less.
Stayed 8 nights in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
Stayed 15 nights in Oct 2023

8/10 Good

Elizabeth

Liked: Staff & service, amenities
The hotel was great. the gardens were unkept. The pool was dirty. That is the only thing. Also do not trust the ATM that is the lobby. It stole $60 for me.
Stayed 5 nights in Oct 2023