2/10 Terrible
Seetal
Mar 31, 2017
Disliked: Staff & service, property conditions & facilities, room comfort
Nothing like the hotels.com description
While it was clear the the management and staff did their best to try and make us happy, this hotel is simply nothing like the hotels.com description. We booked two executive suites for me and my family: there is nothing executive about the unusually decorated hotel rooms, and there are no suites that we saw in the entire hotel. Instead, the hotel has basic rooms with way-too-soft mattresses, awkwardly placed mini-fridges, and a desk chair with no desk. The room description included a safe and a kettle but we didn't have either in our room. The bathrooms were fine although our room had a shower curtain rod with no shower curtain. Hand towels and top sheets are apparently not standard, but the hotel staff did provide these upon our request. The breakfast was simple and fine, although staff can be found sleeping in the dining area during the day. We were deeply concerned about the amount of copies made of our U.S. passports, which leads us to believe that this hotel mostly caters to nationals rather than foreigners.