Our rental agreement was for unit 512, a corner unit. As we arrived they unit was being worked on. Meaning, tile on entry hall was being replace. The unit was filthy. Black mold appeared in a number of places. Counters were greasy, carpet stained, walls dirty. Upon contacting manager learned they moved us to 507. 507 was not much better and it was not a corner unit. I have multiple pics of 507 also showing stains on carpet in all rooms, bathroom floors with dirt build up, walls dirty, window screen torn almost completely out, flapping in the wind. Bathroom light, was hanging by wires from the wall, patio was filthy, one chair completely broken, the other two were small umbrella like chairs. Talking with several "managers" they said there was a miscommunication about the unit (there was none prior to arrival). They were fighting with the owner of 512, who was fighting with the association. Unit 512 never should have been on VRBO. Managers said nobody else has complained about 507. I find that very hard to believe, based on the pics I provided. They said they were going to refund 2 nights and there was nothing more they could do, then hung up on me. I have yet to see the refund and it's been 9 days. Of course they accepted my upfront payment in full immediately. They also said they don't know months in advance that a unit will not be in condition to rent. I rented on 1/10 for a 2/24 arrival date. They manage a number of condo's along Gulf Blvd. I will make it a point to not stay with one of their properties again. This is true for many of the other residents visiting, my friends and family. The pool became the place for residents to congregate & complain about how they were treated by the management. It's really too bad because the location and view are great. I've used VRBO every year for 20 years and worst experience I"ve ever had.