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4.6 out of 5

"Been to Mexico 20 times at a different resort each time and this resort is worth going back to incredible resort in every way " More

By a verified traveler on Mon 23 Jul 2018

Hotel Description

4.5-star beachfront hotel near El Manglar Golf Course

Beachfront retreat

Within 3 miles (5 km) of this Playa del Carmen hotel, you'll find El Manglar Golf Course and Maroma Beach. Also within 9 miles (15 km) are Dr. Alfredo Barrera Marin Botanical Garden and Tres Rios Ecopark.

Luxury amenities

This luxury hotel features a private beach, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 3 outdoor pools and get free valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 540 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, iPod docks, and LCD TVs with satellite channels.

Deluxe Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$309 per night

Golden Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Emerald Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Diamond Suite Privilege

Bed Count 1 King Bed Maximum Occupancy 3 Max

Golden Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Run of the House

Bed Count 1 King Bed Maximum Occupancy 2 Max

Valentin Imperial Rivera Maya All Inclusive - Adult Only ratings based on 303 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Valentin Imperial Rivera Maya All Inclusive - Adult Only

Everyone (23) Couples (13) Family (1)
5 out of 5
This resort was beautiful. The grounds are very well kept and all of the facilities were kept very clean. Food is very important to me at these resorts, and I can honestly say that all the restaurants were great. I would say for the breakfast and lunch buffets, I preferred the location by the beach...food seemed to be fresher and more options. The bars and pools were very nice as well, like other resorts you have to reserve your chairs early. The fancier bar (i believe it's called Don Miguel) has pretty cool and unique drink choices...but follow the dress code because they will politely ask you to leave if not. The only draw back (and honestly it's not a big deal) was that there is a lot of foliage around the resort and while beautiful, you can't see the ocean from the actual resort grounds. They do have a beach bar so you can enjoy the ocean view. I read reviews about how large the resort was, and while it was larger, our room was in building 3 which was very central to everything so it really wasn't bad. Overall, we would definately come back to this resort.

Posted by on May 12, 2019

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Comment from Hotel Management

May 13, 2019 by VI

Dear guest Kindly accept our gratitude for the charming review that you have shared with regards to your recent stay at Valentin Imperial Riviera Maya. Your kind words left nothing to the imagination. For sure, prospective guests who read your comments will be enticed to experience the same level of service and entertainment which you enjoyed during your holiday. May the wonderful memories of your stay entice you to return for another splendid holiday. Kind regards,

5 out of 5
The Staff is very willing to guide you and make your stay a great experience ... will come back again

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 29, 2019 by VI

Dear guest, We can’t help but feel flattered for your kind words and the preference you have shown by choosing us for your vacations. We do hope you will return to Valentin Imperial Riviera Maya for another memorable experience. Kind regards,

5 out of 5
This resort was amazing! The grounds were beautiful and well-maintained, our room was spacious, the food and drinks were delicious, the beach was pretty and clean, the pool was huge, and every single employee was courteous and helpful. Every time we left our room, we returned to find it clean and stocked with drinks and towels. They even let us check out late! I highly recommend this resort if you're looking for a fun and relaxing time with no children. As two teachers, it was an ideal getaway!

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 24, 2019 by VI

Dear guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Valentin Imperial Riviera Maya was unique and memorable. We appreciate your kind comments regarding your recent experience at VIRM. We thank you for the time invested in sharing such warm comments with future travellers around the world. Best regards,

4 out of 5
This Adult Only Property is a Beautiful Resort. Staff is very friendly and welcoming. Very Clean. All restaurants are 5 Star food quality. Something for everyone. Quiet pools to Activity Pool. Only draw back is that water is usually rough and have very many Red Flag Days. So if you enjoy the ocean this wouldn't be the place to be.

Posted by , from Ottawa, us on Apr 13, 2019

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Comment from Hotel Management

Apr 15, 2019 by VI

Dear guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Valentin Imperial Riviera Maya was unique and memorable. We appreciate your kind comments regarding your recent experience at VIRM. We thank you for the time invested in sharing such warm comments with future travellers around the world. Best regards,

4 out of 5
Staff and facilities very nice. First nites dinner ask for well done steak. Hadred in it. Beach attendant lied to us about availability said he had six open, didn't put our group down for any, then lied to 3 couples saying he didn't.

Posted by on Mar 22, 2019

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Comment from Hotel Management

Apr 1, 2019 by VI

Dear guest, Thank you for you kind comments and you for choosing Valentin Imperial Riviera Maya for your most recent trip. It is a pleasure to learn that you had a wonderful stay with us. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through our exclusive service. Please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again. Sincerely,

5 out of 5

Posted by on Feb 3, 2019

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Comment from Hotel Management

Apr 2, 2019 by VI

Dear guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Valentin Imperial Riviera Maya was unique and memorable. We appreciate your kind comments regarding your recent experience at VIRM. We thank you for the time invested in sharing such warm comments with future travellers around the world. Best regards,

5 out of 5

Posted by on Sep 17, 2018

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Comment from Hotel Management

Sep 25, 2018 by CC VIRM

Dear guest, Thank you very much for your review and for staying with us, we hope to see you again very soon. Warm regards,

5 out of 5

Serenity

Been to Mexico 20 times at a different resort each time and this resort is worth going back to incredible resort in every way

Posted by , from Stow Ohio on Jul 23, 2018

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5 out of 5

excellence

3 time staying here love it always beautiful! Great service!

Posted by , from new jersey on Jul 2, 2018

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5 out of 5
My wife and I just got back from our honeymoon spent at the Valentin (May 13-21) and it was absolute perfection. We have stayed at the Palladium and the Fiesta Americana Grand Coral Beach during previous vacations in Mexico and the Valentin has definitely been our favorite! The grounds were beautiful and the staff was wonderful- friendly and attentive. We stayed in Building 2 in a silver junior suite with a jungle view and were extremely happy with the room, especially the hot tub and great views of the birds from our balcony. It was a short walk to the pool area and beach and all of the path ways are clearly labeled and well lit at night. The food and drinks in the restaurants were fantastic, especially La Hacienda and Mar y Tierra. They even set up a grill and grilled lunch by the pool every day. The grounds are immaculate and the beach was absolutely beautiful and had plenty of chairs and a fantastic beachside bar with swings. Besides going to Xel-Ha and Xcaret, which were wonderful, we also took a snorkel tour offered at the poolside dive shop. Our guide Francisco was FANTASTIC, and we felt incredibly safe the entire time and had such a blast snorkeling in the ocean. The hotel's location is perfect, it only took about 25 minutes to get there from the Cancun airport. Our only complaint would be the poolside drinks- they all tasted like artificial sweetener and were nothing like the fantastic cocktails we had at the hotel's restaurants. Overall, would highly recommend.

Posted by , from Akron, Ohio on Jun 5, 2018

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About the Valentin Imperial Rivera Maya All Inclusive - Adult Only

Location Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Valentin Imperial Rivera Maya All Inclusive - Adult Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Entertainment

  • Onsite live performances

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Taxes included
  • Onsite live performances included

Property Features

Some rates at Valentin Imperial Rivera Maya All Inclusive - Adult Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Valentin Imperial Rivera Maya All Inclusive - Adult Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 11 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers an outdoor tennis court, a health club, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 540 guestrooms or units
  • 15 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Bar on the beach
  • Coffee shop
  • Towels for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers 540 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Il Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in Japanese cuisine and serves dinner only.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only.

Mar y Tierra - This restaurant specializes in local and international cuisine and serves dinner only.

Alsace - This restaurant specializes in French cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

A private beach, an outdoor tennis court, and a health club are featured at the hotel. 3 outdoor swimming pools are on site along with a lazy river and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 174 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Imperial
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You should know

  • Valentin Imperial Rivera Maya All Inclusive - Adult Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.