4/10 Malo
Melissa J.
7 may. 2025
Awful communication
The night we arrived at the house a water pump went out and we had no running water for 16 hours. I called the number provided for the “host” however, a customer service rep answered. I explained that we had kids & seniors and no running water. We were unable to use the toilet, shower, nothing! I was told the earliest they could send someone out was in the morning but could not give an eta. I called back several times the next morning with no answer. When I finally reached another customer service person I asked to have a manager call me as this was an emergency. I was told an area manager would be returning my call however, never received a call. We had this trip planned for months and were very disappointed! I expected much better service from a “luxury” rental.
Melissa J.
Se hospedó 4 noches en abril de 2025