The house is in the perfect ski-in ski-out location with close access to the snowflake lift and less than 5 minutes driving to downtown Breckenridge. We enjoyed our stay overall, however, there were some issues with the house that required several calls and emails to the property manager.
During the first night, the living room sofa bed broke so we called the property manager, first thing in the morning. When maintenance came to inspect it, they simply stowed the bed/mattress back in the couch, and then said that the couch portion was still usable so no further action was necessary. Shortly after, vacasa customer service followed up with me and I reported that 1 of my guests no longer had a bed, and then requested a replacement sofa bed or air mattress. However, we did not receive an air mattress until the next day, which left one guest without a bed for a night. When a certain number of beds is advertised in a listing, it should be expected that all the beds are there and 100% usable for the duration of the rental.
Second, there was no dishwasher detergent or adequate supply of paper towels. When I called for these items, the detergent was never delivered so we had to go out and buy our own, and the paper towels were not delivered until the next day, despite my calls being placed first thing in the morning.
Third, when we tried to use the hot tub, we weren’t given a code and when I called Vacasa, I was given two incorrect codes. When I tried for the code two additional times, it was too late and we were not able to use a amenity that we paid for and wanted to use.
Finally, the front entryway path and driveway were a sheet of ice the entire stay. Furthermore, it didn’t seem that snow/ice removal was a priority, considering that a vacasa representative came to the house to drop off the air mattress and paper towels, and had to walk right through it. This was an absolutely unacceptable guest safety issue that went completely unaddressed.
I will not rent this house again and avoid any properties managed by Vacasa, and I will discourage friends and family from doing the same. There were too many inexcusable issues with the house, along with a significant safety hazard, outside. Additionally, the way in which the issues were addressed by the local staff was slow and conducted with minimal effort. This property and management company can use some significant improvement.