4/10 Malo
Carla
Viaje con mascota, Viaje familiar
10 may. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked Callahan's Mountain Lodge as a overnight rest stop to break up our road trip from Portland to Oakland, CA. I booked the room specifically for the jacuzzi bathtub for me and my husband to take a relaxing jacuzzi soak to ease travel weary. We were informed at check in that the Jacuzzis are being replaced and our jacuzzi jets wouldn't be working. They couldn't move us to another room because the Lodge was sold out. I asked if the hot water bath is still available since a bath soak without the jacuzzi jets would be better than nothing. Well, the jacuzzi faucet wasn't working and also the TV remote wasn't programed for the TV so we couldn't change channels. Frustrated and tired, my husband went to the front desk and spoke to the manager. Apparently there was another room available, but it was revealed that the front desk clerk booked herself into it. So apparently, the front deak clerk took a perfectly working room while giving a paying customer a less than sub par room where nothing works. They offered to switch rooms after cleaning but it was already 8pm and we were tired. The manager refunded some of the rate, but honestly they should have comped our stay due to the audacity of their service. Unbelievable I would not bother ever again. Too bad ..
Carla
Se hospedó 1 noche en mayo de 2024