I will be as objective as posible. The hotel is great in general, organization,etc.
The staff in general, mainly on the front desk, and in the bar can’t speak proper english. So that make us have half the information we needed, so we got lost a little bit or the bar orden had some mistakes. I say this because if you are going to pay 400 usd per night this kind of things should be covered. Breakfast is very wide but poor executed.
On the other hand, rooms are big, the hotel is mega clean and the onsen is excelent.
I wish they could care about this issues to make guest staying more enjoable.