Upon booking this hotel 8 months out, we were excited to experience Ohio at this highly rated establishment. The place was very clean, the beds were comfortable, and rooms were pretty quiet! All of the pros end there as we quickly became very frustrated & disappointed in the service, hidden fees, & demeanor of the staff. First issue was with parking as there was the option to self-park or do valet, both only within $5 of each other ($30 or $35 daily) however what we were not told is that if you chose to self park, it was not a daily fee, but a fee every time you left the parking structure. Which we found out on our own not from the staff. When we brought up these concerns to the staff, they said there was nothing they could do as they were not affiliated with the parking garage. There are no microwaves in the room, only one in the main lobby for all guests to share, and the fridges in the room couldn’t keep anything cold. As a mom of 2 toddlers, nothing here felt family friendly in the way of convenience or assistance. Everything felt like we were the inconvenience whether it was asking for clean towels, or having to get new key cards daily as we were locked out. Staff was really unhelpful & unfriendly when asked about recommendations or had questions. No one seemed to have answers to anything and unwilling to take the extra step toward customer service. For the 4-star nature of this hotel, we were not impressed. It was not at all what we expected! We would not stay again.